Project Coordinator

Socket Telecom LLC•Columbia, MO

10d•Onsite

About The Position

Socket Fiber is seeking a Project Coordinator to coordinate the timely and successful installation of services. The role works closely with customers, the sales team, and network operations to set expectations and ensure customers’ service needs are met. This is an in-office position.

Requirements

Strong managerial, leadership, and technical skills.
Experience in order management.
Customer service experience.
Proficiency in Microsoft Office.
Three to five years of related experience, or an equivalent combination of education and experience.
Experience in order management.

Nice To Haves

Strong analytical and problem-solving skills.
Attention to detail.
Ability to meet deadlines and strategize when changes occur.
Proactive and highly responsive to customer needs.
Excellent written and verbal communication skills.
Ability to present information and respond to questions.
Ability to calculate discounts, interest, commissions, and percentages.
Self-motivation.
Willingness to assume ownership.

Responsibilities

Set customer expectations and establish timelines for service milestones and installation.
Provide firm order commitments to customers and manage progress throughout the service interval.
Implement appropriate provisioning plans.
Manage relationships with vendors.
Escalate issues with vendors when delivery dates are at risk.
Track orders and provide status updates to staff and outside vendors or carriers.
Maintain the integrity of vendor information and related data.
Maintain regular, reliable attendance.