Project Coordinator

Suddath Companies•San Jose, CA

11d•Onsite

About The Position

The Project Coordinator facilitates communication and coordinates workplace services from planning through implementation, working directly with sales, operations, and customers. The role manages service requests, customer setup, project scope, schedules, pricing, approvals, service delivery communication, change orders, costs, and project closeout. This is a full-time onsite position at Suddath’s San Jose location, paying $22.92–$31.62 per hour, with eligibility for a yearly bonus based on financial goals.

Requirements

Strong verbal and written communication skills.
Highly customer-service-oriented.
Ability to reprioritize as situations and needs change during the workday.
Ability to multitask and organize workflow, meet deadlines, and prioritize work.
Strong analytical and problem-solving skills.
Excellent attention to detail and follow-through.
Ability to work under deadlines and within specific time frames.
Ability to develop and maintain positive working relationships with internal and external customers.
Ability to demonstrate initiative and work with minimum supervision.
Strong knowledge of the MS Office Suite.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to apply advanced mathematical concepts and mathematical operations to analysis-related tasks.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Bachelor’s degree from a four-year college or university.
Two to five years of progressive customer service experience.
Experience coordinating national services.
Equivalent combination of education and experience may be considered.

Responsibilities

Receive, review, enter, and confirm project and service requests.
Follow administrative processes for customer setup and credit approval.
Establish certificates of insurance.
Coordinate walkthroughs and planning calls to develop scope and communicate service requirements and client expectations.
Document final scope, timelines, and pricing.
Generate proposals, establish signed orders for service, and obtain client-specific purchase orders, tracking numbers, and approvals.
Coordinate with sales, project management, operations, and customers to plan and implement services.
Communicate thoroughly with all parties throughout service delivery.
Track timelines and document progress against established benchmarks.
Document scope changes and oversee change order management.
Collect and consolidate costs and manage the closeout process.