Project Coordinator

American Carpet South•Passaic, NJ

80d•$23 - $23

About The Position

The Project Coordinator is primarily responsible for coordinating HD Pro and Commercial flooring projects from sale through completion. The role serves as the central point of communication among Sales Representatives, customers, vendors, installers, and internal teams to keep projects organized, materials ordered, schedules on track, and customers informed. The coordinator supports project execution through installation scheduling, change-order processing, material ordering, project documentation, quote assistance, and issue resolution. Success requires organization, proactive communication, customer service, and the ability to keep projects moving from start to finish.

Requirements

Experience coordinating projects, operations, customer service, or administrative functions in a fast-paced environment.
Professional and confident communication with customers, vendors, and internal partners.
Ability to adapt to changing priorities and manage multiple deadlines and priorities while maintaining accuracy and attention to detail.
Proficiency with Microsoft Office and business software systems.
Strong communication, organization, and follow-through.
Ability to work well with leadership, ask questions, and escalate concerns when appropriate.
Ownership of work and consistent follow-through on commitments.
Customer-service orientation and ability to work collaboratively across teams.

Responsibilities

Coordinate HD Pro and Commercial flooring projects from order through installation completion.
Partner with Sales Representatives, Installation Managers, customers, installers, and vendors to keep projects on schedule and communicate updates.
Coordinate installation schedules and assist in resolving scheduling conflicts or changes.
Process and track project change orders, ensuring documentation is accurate and complete.
Order flooring materials and supplies and monitor deliveries, backorders, and purchase orders.
Maintain accurate project records, contracts, customer information, and supporting documentation.
Serve as a primary point of contact for customer questions and project updates throughout installation.
Assist with quote preparation, revisions, approvals, and customer follow-up as needed.
Identify project issues proactively and collaborate with internal teams to resolve them before they affect customers.
Support department initiatives, process improvements, and other assigned administrative or operational projects.