Project Coordinator

Pavion•Arlington, TX

11d

About The Position

Pavion is seeking a talented and motivated Project Coordinator to join its security business unit. The position responds to customer-reported issues and coordinates projects related to security solutions, such as CCTV systems. It also handles service-request documentation and workflow transactions, and manages costs, margins, budgets, and billable items associated with work orders and service scopes.

Requirements

At least 2 years of customer service, dispatch, and/or technical support experience.
High school diploma.

Nice To Haves

Ability to navigate a computer-based ticketing system.
Experience managing schedules.
Strong multitasking and documentation skills.
Detail orientation and analytical problem-solving skills.
Mechanical or technical aptitude.
Customer-service attitude.
Ability to multitask under pressure.
Time-management skills and ability to meet deadlines.

Responsibilities

Respond to end-user and customer-reported issues through inbound and outbound phone and email communications, including providing updates, instructions, technical support, coaching, and negotiation.
Determine the appropriate course of action for reported issues and follow through to ensure resolution.
Coordinate security-solution projects, including scheduling, ordering equipment, communicating with onsite personnel, updating customers on status, and ensuring work is completed according to scope.
Enter data in workflow systems for transactions and tasks; log activity; and generate reports, work orders, shipments, and other items related to service requests.
Manage costs, margins, and budgets for individual or group work orders.
Handle warranty and non-warranty ownership of billable items and services incurred to complete a service scope.