Project Coordinator- (Remote- US or Hybrid- Toronto)

ClearGov•Maynard, MA

12d•$58,000 - $75,000•Hybrid

About The Position

ClearGov is a rapidly growing SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community. Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025. The ClearGov team is a talented group of folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do. We are seeking a detail-oriented and proactive Project Coordinator to bridge the gap between Sales and Implementation. This role is critical in ensuring a smooth and informed transition from contract signing to project kickoff, as well as maintaining engagement with clients who delay implementation for extended periods. This role will also own the new client setup process, which includes enabling subscriptions in our back office, creating data tickets for our Data Onboarding team, and updating Sales and Client Success platforms.

Requirements

2+ years of experience in client-facing roles such as Sales Support, Customer Success, or Project Coordination
Excellent communication and interpersonal skills, with a strong ability to build rapport and maintain long-term client relationships
Highly organized with strong attention to detail and the ability to manage multiple clients and timelines simultaneously
Familiarity in project and CSP systems (e.g., ChurnZero, RocketLane, Salesforce, JIRA)
Ability to work cross-functionally and adapt to evolving client needs and internal priorities
Comfortable making outbound calls to re-engage clients.
Comfortable reviewing and validating client data files (e.g., Excel, CSV) for completeness prior to onboarding handoff.
Ability to manage outreach efforts across multiple clients with limited supervision

Nice To Haves

Self-motivated and accountable - you own outcomes, not just tasks.
A clear, confident communicator who can translate complexity into simple narratives for clients and executives alike.
Proactive operator with an understanding of the value of a positive client experience and the downstream impact of delays.
A natural problem-solver who digs into root causes rather than treating symptoms.
Someone who brings structure and calm to ambiguity, and energizes teams around shared goals.
A continuous improvement mentality with an eye for opportunity and motivation to support change.
Collaborative by default, with a genuine interest in helping others succeed.
A sense of humor and a healthy perspective - you take the work seriously but not yourself.

Responsibilities

Attend final sales calls with the Sales team and clients to capture key implementation details, requirements, and expectations, where applicable
Document and relay relevant implementation information to internal stakeholders (e.g., Client Success Leadership, Implementation Managers, and Solutions Advisors)
Serve as the primary point of contact for clients in the post-sale, pre-implementation phase, building trust and maintaining momentum
Proactively engage clients delaying implementation - from personalized outreach through formal at-risk workflows - using calls, emails, and tailored communication plans to re-engage them and keep progress on track.
Gather and validate pre-implementation documentation to ensure a smooth onboarding process.
Create and manage a pre–implementation RAID log as applicable and draft the implementation project kickoff deck.
Enable client readiness by tracking progress on their prioritized modules, so they're positioned to hit target go-live date; escalate stalled accounts per the established process to keep leadership informed of pre-onboarding health.
Maintain accurate project data and status notes in established systems to support reporting, capacity planning, and portfolio metrics.
Collaborate with Sales and Client Success teams to ensure client information is accurate and up to date across shared systems.
Own client setup activities in Professional Services tools, including enabling subscriptions in our internal systems, submitting data tickets to the Data Onboarding Team, and updating client records in our CSP (Client Success Platform) systems and Project Management tool.
Coordinate the scheduling of follow-up meetings, training sessions, or transition calls.
Maintain detailed records of client touchpoints, timelines, and potential risks in CSP (Client Success Platform) and project tracking systems.
Support data quality with respect to accuracy and completeness in the project management system through ongoing maintenance and audit as required.