Returns Coordinator - Hybrid Remote
About The Position
The primary function of this role is performing system adjustments accurately during real time delivery release through an extensive and complex multi-system checks-and-balance research process. A Returns Coordinator maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations, supporting a cooperative Management Team to research, assess, identify and enact systemic, account and inventory corrections. A Returns Coordinator also audits service route result codes to ensure contractual billing accuracy.
Requirements
- Ability to time-manage and multitask in a fast-paced environment while maintaining accuracy
- Ability to self-motivate and complete daily task requirements/quotas with little to no direct supervision
- Strong reading skills and verbal/written communication and organizational skills
- Working knowledge of Excel (SAP desired but not necessary)
- Excellent critical thinking and problem-solving skills
- Demonstrated ability to quickly recognize and diagnose trends and patterns in inventory transaction data
- Must be able to work flexible hours determined by the needs of the department including weekends and evenings
Nice To Haves
- SAP knowledge
Responsibilities
- Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results using documented release procedures (using SharePoint, DispatchTrack, BobLink, SAP ER1 and EW1, Outlook)
- Resolve systemic-to-physical inventory inaccuracies through all stages of Supply Chain (including but not limited to distribution, depot and reverse logistics movements)
- Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and ensure customer satisfaction
- Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
- Sustain advanced knowledge of all distribution, delivery/depot, inventory control procedures and customer account management
- Provide regular feedback to Returns Coordination Supervisor/Manager
- Performs other duties and participates in special projects as required
Benefits
- training
- competitive compensation
- outstanding benefits
- professional, fun, fast paced work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
