Logistics / Returns Coordinator

Onward Group•Plymouth, MI

5d•Onsite

About The Position

The Logistics / Return Coordinator is responsible for managing the customer repair process, including creating quotes and sales orders in SAP, processing return shipments, and managing inventory. This role requires accurate data entry in SAP, efficient warehouse operations, and adherence to company guidelines. The position is based in Plymouth, Michigan, and sponsorship is not available.

Requirements

Experience in fast-paced order fulfillment / distribution center.
Working knowledge of SAP.
Ability to operate a forklift around a warehouse setting.
Excellent verbal and written communication skills.
Proficient in Microsoft Office: Word, Outlook, Excel, and PowerPoint.

Nice To Haves

Experience in automotive or industrial parts supply operation is desired.

Responsibilities

Create quotes and sales orders in SAP to support customer repair process.
Accurately process all return shipments and update SAP orders accordingly.
Create credit memos in SAP for unused returned parts after thorough inspection.
Generate purchase orders in SAP for repairs and vendor credit requests.
Perform shipping, receiving, and returns of spare parts using SAP.
Manage inventory/stockroom according to company rules and regulations (e.g., cycle counting, FIFO process).
Accurately pull parts from the warehouse per customer requirements on the same day the customer order is received or the day any backordered material is received.
Package all outbound part shipments according to best practices for each item to avoid loss/damages.
Use SAP Ship ERP software to create shipping labels & paperwork, including any documents required for export purposes.
Resolve any shipping problems encountered by working with appropriate customer service representatives.
Receive incoming parts, verify part numbers, and store parts neatly in correct locations according to SAP.
Perform other general warehouse & logistics tasks, including maintaining the security of stocked parts.
Undertake any additional responsibilities as deemed necessary by management.
Adhere to all company guidelines.