Returns Coordinator - Hybrid Remote
About The Position
The Returns Coordinator performs accurate system adjustments during real-time delivery release through a complex, multi-system checks-and-balances research process. The role keeps communication open among Delivery Managers, Depots, Customer Care, Returns, Inventory Control, and WMS Operations, supporting the Management Team with research and corrective actions involving systemic, account, and inventory issues. The Coordinator also audits service route result codes for contractual billing accuracy. This position works full time, typically Tuesday through Saturday, with possible Monday or Sunday work based on business needs. The 8.5-hour shift falls between 11:30 a.m. and 10:30 p.m.; flexibility within those hours is required, and overtime may be needed. The role receives on-the-job and other departmental or company training as needed. It has no direct supervisory responsibilities, though it may provide routine information and support to less experienced staff. Work is performed within documented practices, with significant opportunity for unreviewed decision-making under the supervision of the Returns Coordination Supervisor. Customer account and inventory changes must follow guidelines approved by the Returns Coordination Manager. Starting hourly pay is $18.00–$22.00, based on experience.
Requirements
- Strong reading, verbal and written communication, and organizational skills.
- Ability to manage time and multitask in a fast-paced environment while maintaining accuracy.
- Ability to self-motivate and complete daily task requirements or quotas with little to no direct supervision.
- Excellent critical-thinking and problem-solving skills.
- Ability to quickly recognize and diagnose trends and patterns in inventory transaction data.
- Ability to work flexible hours based on departmental needs, including weekends and evenings.
- Ability to work overtime as needed.
- Ability to lift and/or move product weighing no more than 25 pounds.
Nice To Haves
- Working knowledge of Excel.
- SAP knowledge is desired but not necessary.
Responsibilities
- Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results using documented release procedures.
- Resolve systemic-to-physical inventory inaccuracies throughout the supply chain, including distribution, depot, and reverse logistics movements.
- Complete manual-override warehouse processes to simulate return, picking, shipping, and depot-loading transactions for escalated customer issues, improving merchandise accuracy and visibility and supporting customer satisfaction.
- Review and resolve Store, Accounting, and Customer Care requests related to PGI/PGR documentation.
- Maintain advanced knowledge of distribution, delivery/depot, inventory-control procedures, and customer account management.
- Provide regular feedback to the Returns Coordination Supervisor/Manager.
- Perform other duties and participate in special projects as required.
- Audit service route result codes to ensure contractual billing accuracy.
- Maintain communication with Delivery Managers, Depots, Customer Care, Returns, Inventory Control, and WMS Operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
