Returns / Customer Care Coordinator

Turf Casa • Lakeway, TX

10d • Remote

About The Position

TurfCasa is hiring a Returns / Customer Care Coordinator for a remote role supporting customers with returns and product concerns. The position coordinates with on-site fulfillment teams and does not involve physical warehouse, delivery, installation, or facilities work. U.S.-based remote applicants are welcome; employment eligibility for the applicant’s work location must be confirmed during hiring. The primary opening is full-time, though part-time candidates may be considered depending on staffing needs. Entry-level applicants are welcome, and paid training is provided. Base pay is $19.25–$22.50 per hour, with starting pay within that range determined by relevant skills and experience.

Requirements

• Patient communication.
• Accurate case notes.
• Comfort learning remote collaboration tools, communicating with on-site teammates, and following approved processes.

Responsibilities

• Collect order details and document return or product concerns.
• Explain approved return procedures and coordinate review by the appropriate team.
• Track on-site inspection findings and communicate authorized next steps to customers.

Benefits

• Full-time employees receive 10 days of accrued paid time off and 6 paid holidays.
• Part-time employees receive prorated paid time off.
• Paid training.
• Employee product discounts, subject to approved product margins.
• Schedules are provided two weeks in advance where practical.
• A pay review after 90 days; a raise is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed