Project Coordinator

LabConnect•Johnson City, TN

94d

About The Position

The Project Coordinator collaborates with Project Managers, internal LabConnect departments, clinical sites, sponsors, and other stakeholders on ongoing clinical trial projects, requests, and specifications. The role supports day-to-day study coordination, communication, documentation, site and portal access management, study setup, and study closure activities. The Project Coordinator serves as a secondary project contact and a reference point for clinical investigators, responding to questions and helping address concerns and complaints. The position also supports study reporting and project tracking, handles specified forms and requests, assists with issue investigation and resolution, and helps Study Set Up Managers with setup tasks. The role is described as remote/hybrid and desk-based, with no travel requirements and no supervisory responsibilities. LabConnect emphasizes a collaborative, inclusive workplace and offers career growth opportunities.

Requirements

Strong customer service skills.
Ability to stay organized, communicate effectively, manage multiple tasks, and connect naturally with others.
Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures.
Ability to draft clear and effective business communications.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Basic math proficiency.
Ability to solve practical problems and handle concrete variables in situations with limited standardization.
Computer skills with office applications, word processing, spreadsheet, and database software.
Advanced knowledge of Microsoft applications.

Nice To Haves

Bachelor’s or associate degree.
University program certificate.
2–4 years of relevant laboratory experience.
Experience or training in the clinical trial industry.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.

Responsibilities

Maintain appropriate communication channels with sponsors and Contract Research Organizations as the secondary project contact.
Respond promptly to Project Managers, internal departments, sites, and sponsors.
Update Project Managers on ongoing project status as needed and provide monthly updates to the direct manager.
Support investigation and resolution of quarantined samples as needed.
Coordinate with Project Management, sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management personnel, and Executive Leadership Team.
Update and maintain study-specific site lists containing information used by multiple departments.
Verify that investigator site information is accurate and up to date in applicable databases.
Generate Lab Report Access Forms and receive, verify, process, file, and submit completed forms for quality control.
Respond to supply requests, corrections, patient reports, and other inquiries and concerns; request Project Management assistance when necessary.
Document meeting minutes and maintain the Project Dashboard Tracker spreadsheet, distributing edits and minutes to attendees within 24–48 hours.
Address escalated fourth-day site queries and Double Data Entry queries by communicating with investigator sites, sponsors, and Project Manager contacts.
Manage study closure protocol notes in applicable databases as needed.
Complete and submit work order requests to the Clinical Trial Materials department as requested.
Provide study-specific, non-client-facing management reports to clients on a recurring basis.
Facilitate distribution of study documents, including site memos, to sites and sponsors at Project Managers’ request.
Manage portal user account access, including creating, adjusting, and deactivating access.
Support Study Set Up Managers with study setup tasks, including creating Salesforce projects, updating Salesforce tasks, milestones, project health, and opportunity amendments, creating study-specific email addresses, and creating studies in Replicon.
Maintain an understanding of each protocol from a Project Coordinator’s perspective.
Serve as a reference point for clinical investigators, handling questions, concerns, and complaints.
Perform other related duties and tasks as necessary or assigned.