Project Coordinator Repairs

Emergency Restoration Experts, LLC.•Kernersville, NC

10h•Onsite

About The Position

Emergency Restoration Experts (ERX) has been in business since 2013 and is a growing company providing superior emergency property restoration services. We restore structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. Our mission is to improve the lives of others with every interaction. With over 10 years of experience, ERX is an industry leader committed to customer satisfaction by following best practices and industry standards. We aim to become the "Titans" of the Restoration Industry. To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values: WORK HARD & HAVE FUN DOING IT, OWN IT, FAITH, FAMILIES FIRST, and GROWTH-DRIVEN MINDSET.

Requirements

Previous experience working in the Construction and/or Insurance industry is preferred.
Strong customer service skills. Must be able to effectively demonstrate a positive brand awareness through all interactions with customers for mitigation.
Ability to communicate effectively with all departments.
Must be able to effectively operate and navigate Dash. All notes, documents and interactions will be tracked through Dash.
Must possess computer and internet skills.
High School Diploma or GED

Responsibilities

Create and maintain a Central Job File for each job and ancillary files where needed.
Ensure the project managers maintain complete and accurate data to enable efficient and effective production management.
Professionally and effectively address customer concerns and follow through to resolution.
Project tracking and reporting, including adjusting the project database, updating production boards, recurring reports, and creating new reports when needed.
Act as secondary representative to client. Provide metrics on revenue, costs, collections and work load.
Assist with other office and mitigation functions as needed.
Accurate invoicing and progress billing.
Ensure project managers collect on every job to maintain minimal AR 30-60 and 0 AR over 60 days.
Create profit margins for each job prior to job commencing. Track status through each phase of job.
Assist with the creation of work orders.
Maintain contact with all current Repairs customers to evaluate job satisfaction and progress.