Project Coordinator III

Astreya•Remote, VA, VA

4d•$26 - $41

About The Position

The Project Coordinator III plans and coordinates aspects of internal projects from initiation through delivery. Projects may involve network, server, or software implementation and upgrades, PC deployment, and similar work, and can vary in number, size, and complexity. The role requires considerable judgment and initiative, making recommendations for solutions while working within guidelines and taking ownership of results. The coordinator may also mentor less experienced team members. The position works closely with SDMs and Project Managers, regional teams, stakeholders, and project teams to coordinate project activities, monitor schedules and expenditures, manage ticketing workflows, report status and insights, and identify issues and process improvements. The role requires both office and remote commitments and occasional adjustments to work hours to collaborate with regional colleagues.

Requirements

Associate's degree (A.A.) or equivalent from a two-year college or technical school and 5 to 8 years of related experience and/or training, or an equivalent combination of education and experience.
Networks with senior internal and external personnel in the area of expertise.
Demonstrates good judgment in selecting methods and techniques to obtain solutions.
Flexibility to work both in office and remotely, and to occasionally adjust work hours to collaborate with regional colleagues.
Experience with Microsoft Excel and Google Suite.
Excellent verbal and written communication skills.
Previous experience with ticketing systems and/or project management systems.
Understanding of or previous experience in a technology-driven environment.
Proactive attitude and dependability.
Excellent customer service skills.
Ability to work both independently and as part of a team.
Ability to multitask and prioritize workload.
Good judgment, problem-solving, and decision-making skills.
Ability to maintain confidentiality and professional decorum.

Responsibilities

Gather and maintain project requirement lists.
Provide weekly project updates, including updates on action items.
Schedule and coordinate project reviews and follow up on assigned actions.
Communicate project status accurately and effectively to the project team.
Maintain and monitor project plans, schedules, work hours, and expenditures.
Identify project issues, determine the appropriate team member to provide a solution, and/or escalate issues to the client manager.
Organize, attend, and participate in stakeholder meetings.
Document and follow up on important meeting actions and decisions.
Collaborate with regional teams responsible for project resources and ticket resolution.
Assist with daily monitoring of the ticketing system and reassign tickets when required.
Produce regular and ad hoc reports as required.
Identify trends or recurring problems and escalate them to management for resolution.
Identify and define new process improvement opportunities.
Develop and maintain knowledge and skills, and stay up to date with new processes and procedures.
Work closely with SDMs and Project Managers to understand and maintain focus on analytical needs, help identify critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
Perform other duties as required.