Project Administrator

Trane Italia • Noblesville, IN

11d • Onsite

About The Position

The Project Administrator is responsible for ensuring a seamless experience for Key Life Science Solutions high-value and established customers. This role emphasizes consistent, proactive engagement with key accounts, with a strong focus on understanding each customer’s critical success factors and aligning support activities to those priorities. This role will have a deep understanding of the customer’s sales value streams and manage the unique process including quoting and other business operations as outlined.

Requirements

• Minimum 1 years of experience in customer success, support, account management, or a related role.
• Strong communication and people skills.
• Demonstrated problem-solving skills and customer-centric mindset.
• Ability to manage multiple accounts and priorities simultaneously.
• Familiarity with CRM and customer support systems.

Nice To Haves

• Bachelor’s degree in Business, Communications, or related field preferred.
• Experience in a customer service role, technology, or industrial solutions is a plus.

Responsibilities

• Serve as the primary point of contact for back-office functions, special programs, or product implementations.
• Closely align and regularly communicate with the Key Account Manager and/or Account Executive to ensure account strategy alignment.
• Expertly manage the customer quoting process across all value streams, ensuring accuracy, timeliness, and alignment with key account expectations.
• Onboard customers, and ensure customers know available resources including how to place orders, who to call for technical support and service.
• Monitor customer satisfaction and respond to order inquiries, concerns, or post sale support requests in a timely manner.
• Collaborate with Sales and Service teams to resolve customer issues and align solutions.
• Develop and maintain strong relationships to encourage customer retention and loyalty.
• Identify and mitigate potential customer churn risks.
• Track and analyze customer feedback and usage patterns to identify opportunities for improvement.
• Document all interactions and feedback to improve internal processes and customer outcomes.
• Support escalated issues by acting as a liaison between the customer, sales, and technical support teams.

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level