Project Account Manager

Wild Leaf Holdings U.S. LLC•Austin, TX

9h•$70,000 - $75,000•Onsite

About The Position

We are looking for a proactive, customer-focused Project Account Manager to serve as the operational bridge between clients and plant operations. This role is responsible for managing customer projects from onboarding through production and final shipment while ensuring a high level of communication, organization, and execution throughout the process. The ideal candidate thrives in a fast-paced manufacturing environment, understands the balance between customer expectations and operational realities, and takes ownership of projects from start to finish. You are highly organized, solutions-oriented, and able to keep multiple moving pieces aligned while maintaining a strong service-first mindset. This is an in-person, plant-based role that works closely with Operations and Service teams to ensure projects are completed accurately, efficiently, and on time.

Requirements

3+ years of experience in project management, customer operations, account management, or a similar role within a manufacturing environment
Prior experience in beverage, food manufacturing, co-packing, or other production-based industries preferred
Strong understanding of manufacturing operations, production flow, and supply-driven environments
Experience managing multiple customer projects simultaneously in a fast-paced setting
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and ERP, CRM, or order management systems
Experience working cross-functionally with Operations, Planning, QA, Supply Chain, or Warehouse teams preferred
Strong customer service mindset with the ability to build trust and maintain strong relationships
Excellent organizational and time management skills with strong attention to detail and follow through
Strong problem-solving and critical-thinking skills with a solutions-oriented approach
Clear and confident communication skills across customers and internal teams
Ability to balance customer expectations with operational capabilities in a fast-paced environment
Self-starter with an entrepreneurial mindset and the ability to work independently
Curious, proactive, and comfortable asking questions to verify information and clarify priorities

Nice To Haves

Startup or high-growth company experience is considered an asset

Responsibilities

Serve as the primary point of contact for assigned customer accounts and production projects, owning both customer communication and end-to-end project execution throughout the production lifecycle
Own customer projects from onboarding through production, shipment, and final delivery, ensuring alignment between customer expectations and operational execution
Lead project planning and execution activities to ensure timelines, milestones, and customer requirements are met
Maintain strong customer relationships through proactive communication regarding production status, timelines, shipment schedules, and operational updates
Coordinate customer onboarding, pilot runs, and ongoing production execution in partnership with internal teams
Balance expectations with manufacturing capabilities and constraints
Support customer retention, repeat business, and contract renewals through strong service and operational performance
Support growth opportunities within existing accounts, including new SKUs, volumes, and service offerings, in alignment with plant capacity
Act as the primary operational liaison between customers and internal teams including Operations, Planning, QA, Warehouse, and Supply Chain to ensure production readiness and execution
Forecast customer production volumes and material requirements in partnership with internal teams to support capacity planning and production scheduling
Coordinate formula flow, production scheduling, pack-out flow, shipment timelines, and customer delivery requirements
Ensure alignment between materials, ingredients, consumables, sales orders, forecasts, project priorities, and plant capabilities
Coordinate internal production schedules and customer inbound/outbound logistics to support on-time execution
Support seamless communication and handoffs between customer, operations, and service teams throughout the project lifecycle
Identify project risks, operational bottlenecks, or supply constraints and escalate when appropriate
Conduct root cause analysis on project or production issues and support corrective actions
Present solutions alongside identified challenges
Resolve customer and operational issues promptly and effectively
Maintain accurate project documentation, production records, and customer files within shared systems
Ensure CRM, forecasting tools, and customer data are accurate and up to date
Ensure clear and timely communication across internal and external stakeholders
Support alignment between customer expectations and operational realities through clear and consistent communication