Programs Coordinator, Rentals

City Of Southlake•Southlake, TX

13d

About The Position

The Programs Coordinator, Rentals works at Champions Club, Southlake’s recreation center, coordinating and overseeing parties, facility rentals, and special rental opportunities. The coordinator serves as the primary on-site contact for renters and ensures events run smoothly from initial planning through completion. Responsibilities include communicating with renters, coordinating vendors and staffing, purchasing supplies, and overseeing event setup and breakdown. The role manages daily rental operations, including reviewing and approving rental permits, ensuring compliance with facility policies, processing rental deposit refunds, and coordinating with Guest Services to maintain the facility usage schedule. The coordinator also promotes birthday parties, facility rentals, after-hours events, and lock-ins to drive rental growth and meet revenue goals. By collecting post-rental evaluations and Net Promoter Score surveys, the coordinator helps improve operations and customer satisfaction. The position requires early morning, evening, weekend, and holiday work.

Requirements

Possession of, or ability to obtain, a valid Texas Driver’s License.
Possession of, or ability to obtain, American Red Cross CPR Certification.
Possession of, or ability to obtain, American Red Cross First Aid and AED Certification.
Early morning, evening, weekend, and holiday work is required.

Nice To Haves

Bachelor’s degree or equivalent is preferred.
Certified Park and Recreation Professional (CPRP) certification is preferred.

Responsibilities

Coordinate parties, facility rentals, and special rental opportunities at Champions Club.
Serve as the primary on-site contact for renters and oversee events from planning through completion.
Communicate with renters and coordinate vendors and staffing.
Purchase supplies and oversee event setup and breakdown.
Review and approve rental permits, ensure compliance with facility policies, and process rental deposit refunds.
Collaborate with the Guest Services team to maintain the facility usage schedule.
Promote birthday parties, facility rentals, after-hours events, and lock-ins to drive rental growth and achieve revenue goals.
Collect post-rental evaluations and Net Promoter Score surveys to improve rental operations and customer satisfaction.