Programs Coordinator

Arrowleaf•Anna, IL

1h•$64,984 - $74,339

About The Position

The Programs Coordinator oversees Arrowleaf’s Behavioral Health Crisis Response and Intervention Services, Community Support Team (CST), and related CCBHC services. The role manages program operations and provides clinical and operational leadership to multidisciplinary teams serving individuals experiencing mental health, substance use, and other crises. Services include crisis response, outpatient behavioral health care, community-based support, care coordination, and follow-up after hospitalization. The coordinator supervises Crisis Engagement Specialists, Crisis Counselors, CST Peer staff, Case Managers, and Therapists/Counselors. The position reports to the Behavioral Health Officer and is based at the Anna, Illinois, or Cairo, Illinois, home office. It is a full-time, non-exempt management position requiring 40 hours per week, participation in a QMHP on-call rotation and/or 24/7 crisis consultation, and evening or weekend hours as necessary. The role involves travel to agency sites and requires maintaining a valid driver’s license and vehicle liability insurance, driving safely on agency business, First Aid and CPR certification, and completion of required registry clearances and criminal fingerprint background checks.

Requirements

Master’s degree in Human Services or a related field, at minimum.
Must qualify as a Qualified Mental Health Professional (QMHP).
Must be at least 21 years of age.
Maintain a valid driver’s license and vehicle liability insurance; drive agency and personal vehicles safely and lawfully while conducting agency business.
Maintain First Aid and CPR certification.
Complete required registry clearances and criminal fingerprint background checks.
Travel to agency sites when appropriate.
Work evening and/or weekend hours as necessary and participate in the QMHP on-call rotation and/or 24/7 crisis consultation.
Demonstrated skills in clinical leadership, supervision, problem-solving, decision-making, and analysis.
Knowledge of crisis assessment, risk evaluation, suicide prevention, de-escalation, and stabilization techniques.
Strong written and oral communication skills and ability to coordinate with internal teams and represent the organization to external partners.
Strong organization and time-management skills and ability to manage complex situations in a fast-paced, high-risk service environment.

Nice To Haves

Supervisory experience.
At least two years of experience in crisis response services.

Responsibilities

Manage program operations, including developing workflows, setting up CareLogic, and maintaining RingCentral ring groups.
Submit required programmatic reports at least quarterly, attend Department-hosted quarterly meetings, and complete IMPACT enrollment annually.
Provide clinical guidance and troubleshooting support to supervisees on crisis-service best practices and follow-up care.
Develop, coordinate, and maintain the on-call crisis rotation schedule; arrange staff coverage when crisis response team members are unavailable.
Maintain records of recent crises, complete initial follow-up, and continue hospitalization follow-up until cases are assigned to an engagement specialist.
Coordinate scheduling logistics for crisis and outpatient services as directed by the Behavioral Health Officer.
Review and approve crisis documentation, guide improvements, and update workflows, policies, procedures, and crisis forms as needed.
Conduct quality assurance reviews of crisis charts and ensure documentation, consents, and crisis billings are accurate, complete, and timely.
Train crisis QMHP staff and go-out workers in Behavioral Health areas; collaborate with the MHAT Program Manager on QPR training.
Coordinate and lead Program 590 meetings for Peer Support staff, go-out workers, and QMHP staff, and ensure meetings are documented.
Provide clinical and operational oversight of CST services in accordance with Medicaid Rule 140, applicable Illinois Department of Healthcare and Family Services requirements, and agency policies and procedures.
Oversee community-based support services, including case management, counseling, rehabilitation, skill development, and care coordination.
Ensure CST services are person-centered, recovery-oriented, and responsive to individual needs, including the needs of people with serious mental illness who require intensive community-based support.
Consult with CST staff on complex cases, changes in functioning, risk factors, engagement barriers, and care coordination.
Coordinate care among CST, crisis and outpatient services, residential programs, hospitals, and community providers to support continuity of care.
Monitor CST documentation, billing compliance, treatment plan updates, and required assessments for accuracy, timeliness, and regulatory compliance.
Facilitate communication across agency staff and programs; monitor timely crisis follow-up with individuals, families, and inpatient systems and ensure timely linkages after inpatient treatment.
Build and maintain partnerships, networking and referral contacts with community organizations, agencies, first responders, health and human service providers, and other stakeholders; participate in relevant groups, consortiums, and coalitions.
Provide consultations, workshops, and presentations to help community organizations and residents understand how and when to access agency crisis programs.
Maintain crisis IT assets and equipment, including bundles, crisis bags, and safety supplies; reorder items as needed in collaboration with Behavioral Health leadership.
Screen, assess, and provide interventions for consumers exhibiting symptoms of trauma.
Follow agency policies and procedures for reports or suspicions of abuse and neglect.

Benefits

Health, vision, and dental insurance options available after the first day of the month following 60 calendar days of employment.
Up to $50,000 life insurance policy.
401(k) with company match for qualifying staff.
Voluntary benefits, including critical illness, short-term disability, accident/incident, and hospital indemnity coverage.
Mileage reimbursement.
Up to 376 hours of paid time off in the first year, including 13 paid holidays, personal time, sick days, bereavement leave, vacation days, and paid volunteer time.
Paid advanced training and certification opportunities.
Free clinical supervision for licensure (LCSW, LCPC, CADC).
Leadership and advancement opportunities.
Public Service Loan Forgiveness (PSLF) eligible employer.
CCBHC Workforce Career Accelerator Program.
National Health Service Corps (NHSC) eligible site.
Additional opportunities for compensation above the starting salary.