Programmer Analyst II

Austin Telco Federal Credit Union • Austin, TX

5d • Onsite

About The Position

Austin Telco Federal Credit Union is hiring a Programmer Analyst II to develop and support critical technology systems, troubleshoot complex technical issues, and maintain reliable and efficient system performance. The role is based at 11149 Research Blvd, Austin, TX 78759, with a regular Monday–Friday schedule of 7:30 a.m.–4:00 p.m. and a salary range of $83,900–$102,400. A $2,500 sign-on bonus is offered.

The Programmer Analyst II maintains, troubleshoots, and configures the Symitar system and develops and supports Symitar core banking applications and utility programs, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon. The position also supports automation, optical, teller capture systems, SymConnect/SymXchange operations, and Symitar front- and back-end applications. It provides Tier 1 and Tier 2 support, escalates and resolves complex issues, collaborates with vendors and internal teams, reviews code for quality, and maintains technical and procedural documentation. The role includes mentoring junior staff, participating in AML/BSA compliance training, and providing on-call support as necessary.

Employees are expected to perform essential duties in a manner consistent with Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation. Although the regular schedule is Monday through Friday, the position requires flexibility to work nights, weekends, and off-hours as needed, particularly for month-end and quarter-end processing.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent work experience.
• Three to five years of experience with software development.
• Proficiency in PowerOn and HTML/CSS3/JavaScript.
• Strong understanding of SDLC methodologies, including waterfall or agile.
• Strong organizational, analytical, written, and verbal communication skills.
• Ability to multitask, follow through, and meet aggressive deadlines.
• Ability to work nights, weekends, and off-hours as needed for month-end, quarter-end, and system processing.
• Ability to work with minimal supervision during required nights, weekends, and off-hours.
• Strong interpersonal skills and ability to work effectively on cross-functional teams.
• Good credit standing, verified prior to interview.
• Successful background check and drug screening upon offer.

Nice To Haves

• Working knowledge of SQL, C#, Java, or other programming languages.
• Knowledge of operating systems.
• Knowledge of relational database management systems.
• Prior experience with credit union operations, including IT, Accounting, Member Services, Operations, Lending, Audit, Marketing, Fraud, Collections, or day-end/month-end/year-end processes.
• Experience supporting Symitar-related systems, automation tools, or teller capture systems.
• Experience collaborating with vendors on software implementation or troubleshooting.

Responsibilities

• Maintain, troubleshoot, and configure the Symitar system to ensure availability for members, end-users, and critical service providers.
• Develop, modify, and maintain Symitar core banking applications and utility programs, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon.
• Identify system inefficiencies and implement improvements to optimize core performance and related services.
• Administer and support automation, optical, teller capture systems, SymConnect/SymXchange operations, and Symitar front- and back-end applications.
• Provide Tier 1 and Tier 2 support for Symitar and other critical applications through the help desk.
• Serve as an escalation point for complex application support needs.
• Identify problems and determine corrective actions, including developing custom programs when appropriate.
• Collaborate with vendors to implement new software, troubleshoot issues, and support organizational initiatives.
• Review code for quality assurance and ensure development aligns with SDLC methodologies, programming principles, and best practices.
• Maintain accurate technical and procedural documentation for supported systems and applications.
• Provide mentorship and training to junior-level staff.
• Work cross-functionally with internal teams to support system needs and project initiatives.
• Participate in required AML/BSA compliance training.
• Provide on-call support as necessary.
• Work nights, weekends, or off-hours as needed for month-end, quarter-end, and system processing, including statement generation, reports, and updates.
• Perform essential duties in a manner consistent with Austin Telco’s mission and values.

Benefits

• $2,500 sign-on bonus.
• Medical, dental, vision, disability, and life insurance.
• Optional coverage for critical illness, legal support, and more.
• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match and a pension plan.
• Volunteer opportunities and credit union-sponsored events.
• Supportive, mission-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level