Programmer Analyst II

Austin Telco Federal Credit Union • Austin, TX

8h • $83,900 - $102,400 • Onsite

About The Position

Austin Telco Federal Credit Union is seeking a Programmer Analyst II with strong PowerOn programming expertise to develop and support critical technology systems, troubleshoot complex technical issues, and maintain reliable, efficient system performance. The position maintains and configures the Symitar core system and develops, modifies, and supports Symitar applications and related services, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon.

The role provides Tier 1 and Tier 2 support for Symitar and other critical applications, escalates and resolves complex issues, works with vendors, reviews code, and maintains technical and procedural documentation. It also involves mentoring junior staff, collaborating with internal teams, participating in AML/BSA compliance training, and providing on-call support as needed.

The position is based at 11149 Research Blvd, Austin, Texas, and is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. Nights, weekends, and other off-hours may be required, particularly for month-end and quarter-end processing. The salary range is $83,900–$102,400, with a $2,500 sign-on bonus.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent work experience.
• Three to five years of experience with software development.
• Proficiency in PowerOn and HTML/CSS3/JavaScript.
• Strong understanding of SDLC methodologies, including waterfall or agile.
• Strong organizational, analytical, written, and verbal communication skills.
• Ability to multitask, follow through, and meet aggressive deadlines.
• Ability and willingness to work nights, weekends, and off-hours as needed for month-end, quarter-end, and system processing, with minimal supervision and a flexible schedule.
• Strong interpersonal skills and ability to work effectively on cross-functional teams.
• Good credit standing, verified prior to interview.
• Successful background check and drug screening upon offer.

Nice To Haves

• Working knowledge of SQL, C#, Java, or other programming languages.
• Knowledge of operating systems.
• Knowledge of relational database management systems.
• Prior experience with credit union operations, including IT, Accounting, Member Services, Operations, Lending, Audit, Marketing, Fraud, Collections, or day-end/month-end/year-end activities.
• Experience supporting Symitar-related systems, automation tools, or teller capture systems.
• Experience collaborating with vendors on software implementation or troubleshooting.

Responsibilities

• Maintain, troubleshoot, and configure the Symitar system to ensure availability for members, end-users, and critical service providers.
• Develop, modify, and maintain Symitar core banking applications and utility programs, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon.
• Identify system inefficiencies and implement improvements to optimize core performance and related services.
• Administer and support automation, optical, teller capture systems, SymConnect/SymXchange operations, and Symitar front-end and back-end applications.
• Provide Tier 1 and Tier 2 support for Symitar and other critical applications through the help desk.
• Serve as an escalation point for complex application support needs.
• Identify problems and determine corrective actions, including developing custom programs when appropriate.
• Collaborate with vendors to implement new software, troubleshoot issues, and support organizational initiatives.
• Review code for quality assurance and ensure development aligns with SDLC methodologies, programming principles, and best practices.
• Maintain accurate technical and procedural documentation for supported systems and applications.
• Provide mentorship and training to junior-level staff.
• Work cross-functionally with internal teams to support system needs and project initiatives.
• Participate in required AML/BSA compliance training.
• Provide on-call support as necessary.
• Perform essential duties in a manner consistent with Austin Telco's mission and values.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Optional coverage for critical illness, legal support, and more.
• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match and a pension plan.
• Volunteer opportunities and credit union-sponsored events.
• Supportive, mission-driven culture.
• $2,500 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level