Programme Officer - DRC

Mothers2Mothers•Kinshasa, LA

4d•Onsite

About The Position

The Programme Officer will provide day-to-day programme leadership, coordination and implementation oversight for m2m's ViiV Healthcare Positive Action project, Scaling Peer-Led HIV and RMNCAH Care in Kinshasa. The role translates the approved project design, workplan and technical direction into high-quality implementation across selected high-volume health facilities and surrounding communities in Kinshasa. The Programme Officer will coordinate and oversee field implementation of m2m's peer-led, digitally enabled HIV and RMNCAH model. This includes HIV case identification, adherence and retention support, stigma reduction, prevention of vertical transmission, early infant diagnosis, paediatric HIV follow-up, RMNCAH integration, community-facility referral and linkage, and digital client management through CHARM. The position line-manages and supports Site Coordinators, who supervise Peer Mentors, and works closely with the M&E Officer. The role ensures implementation is timely, client-centred, data-driven, compliant with m2m standards and donor requirements, and aligned with DRC national and subnational health systems. It also involves frequent local travel to supported health facilities and surrounding communities for programme oversight, supervision and stakeholder engagement.

Requirements

Bachelor's degree in Public Health, Nursing, Social Sciences, Development Studies, Project Management or a related field.
Minimum five years of relevant experience in public health or development programme implementation, including coordination of field-based teams and multi-site implementation.
Demonstrated experience in HIV programming, preferably including PMTCT/prevention of vertical transmission, paediatric HIV, adherence and retention, community health and/or RMNCAH.
Experience supervising or supporting community health workers, Peer Mentors, Mentor Mothers or similar community-based cadres.
Demonstrated experience in line management, supportive supervision, coaching and performance management.
Experience working with Ministry of Health structures, health zones or districts, health facilities, community structures and implementing partners.
Experience using programme data for performance management, quality improvement and adaptive implementation.
Experience supporting donor-funded projects, workplans, budgets, reporting and compliance processes.
Fluent French; proficiency in English and local languages is essential.
Willingness and ability to uphold m2m values.
Frequent local travel to supported health facilities and surrounding communities is required.
Strong programme coordination, planning and implementation management skills.
Strong people leadership, coaching, team-building and performance management skills.
Sound understanding of HIV service delivery, PMTCT, paediatric HIV, adherence and retention, community health and integrated RMNCAH programming.
Strong analytical skills and ability to interpret programme data, identify trends and translate findings into corrective action.
Strong stakeholder engagement, negotiation and relationship-management skills.
Excellent written and verbal communication, documentation and reporting skills.
Strong organisation, prioritisation, time management and attention to detail.
Ability to identify risks, solve operational problems and escalate appropriately.
Digital literacy, including proficiency in Microsoft Office and comfort working with digital project and client-management systems.
Ability to work independently and collaboratively in a matrixed, multicultural environment and manage multiple concurrent priorities.
Commitment to confidentiality, safeguarding, gender equity, respectful care, accountability and m2m values.
Strong interpersonal, communication and team-building skills; dynamism, independence and creativity.

Nice To Haves

A relevant postgraduate qualification.
Experience with digital health or electronic client-management/data systems.
Training or facilitation experience.

Responsibilities

Lead day-to-day implementation of the ViiV DRC project in line with the approved proposal, workplan, budget, implementation plan, donor requirements and m2m standards.
Develop, maintain and track implementation workplans, activity schedules, milestone trackers, action logs and project calendars.
Coordinate project start-up, implementation reviews, routine programme meetings, learning reviews and close-out processes.
Ensure effective deployment and functioning of Site Coordinators and Peer Mentors across supported health facilities and surrounding communities.
Monitor deliverables, targets and timelines; identify bottlenecks and coordinate corrective action.
Ensure continuity of care across HIV, PMTCT, early infant diagnosis, paediatric HIV, adolescent services and relevant RMNCAH interventions.
Coordinate missed-appointment tracing, referrals and linkage, telephonic follow-up and home visits in accordance with approved protocols.
Track operational risks, dependencies, implementation gaps and unresolved actions, escalating issues requiring senior or specialist intervention.
Line-manage, coach, mentor and oversee the performance of Site Coordinators.
Ensure Site Coordinators provide regular, structured and documented supportive supervision to Peer Mentors and follow up on performance issues.
Support recruitment, orientation, onboarding and deployment of Site Coordinators and Peer Mentors with HR and programme and technical colleagues.
Ensure role expectations, supervision lines, referral protocols and accountability mechanisms are understood and applied at site and community level.
Coordinate performance goal-setting, probation and performance reviews for direct reports in line with m2m policy.
Identify staff capacity gaps and coordinate remedial support, coaching, refresher training and learning plans.
Support pre-service, CHARM digital and in-service training through m2m Smart Learning Solutions, including competency and certification follow-up.
Promote a respectful, accountable, inclusive and learning-oriented team culture consistent with m2m values.
Ensure field implementation reflects approved m2m technical guidance and relevant DRC national HIV, PMTCT, paediatric, adolescent, RMNCAH and community health policies and protocols.
Work with technical leads and government counterparts to support fidelity to the Mentor Mother model and integration into routine facility and community systems.
Coordinate quality assurance and quality improvement activities, including supportive supervision, service quality reviews, corrective action plans and follow-up.
Ensure stigma reduction, psychosocial support, disclosure support, confidentiality, gender-responsive approaches and respectful client-centred care are embedded in service delivery.
Support Site Coordinators and facility teams to identify service delivery gaps and implement practical improvement actions.
Promote integrated maternal and paediatric follow-up for pregnant and breastfeeding women, HIV-exposed infants, children, adolescents and caregivers.
Promptly escalate technical quality, safeguarding, clinical or service-delivery risks to the appropriate technical or management lead.
Work with the M&E Officer and GSH colleagues to support routine collection, verification, analysis and use of high-quality programme data.
Support CHARM use for client registration, risk assessment, service delivery tracking, referrals, missed-appointment tracing, follow-up and longitudinal client management.
Review dashboards and site-level performance data, monitor project indicators and identify areas requiring corrective action or intensified support.
Ensure Site Coordinators conduct routine data review and validation with facility teams and align programme data with health zone reporting workflows where applicable.
Coordinate monthly implementation and performance reviews and support quarterly health zone reviews using dashboards, triangulated data and documented corrective actions.
Compile and coordinate programme inputs for internal reports, donor progress reports, management updates, presentations and project reviews.
Support six-monthly reporting to ViiV Healthcare and contribute to the end-of-project report, documenting achievements, challenges, adaptations, corrective actions, lessons and sustainability milestones.
Maintain organized project documentation, decision logs, meeting records, action trackers and implementation evidence on agreed m2m platforms.
Build and maintain working relationships with health authorities and other relevant government stakeholders.
Coordinate engagement with health zone and facility leadership to support site entry, micro-planning, service integration, supervision, data review, problem-solving and accountability.
Ensure the project works through and strengthens existing community structures.
Represent m2m in relevant technical coordination meetings as delegated.
Coordinate with civil society organisations, implementing partners and other stakeholders to strengthen referral pathways, reduce duplication and improve continuity of care.
Promote m2m's professional reputation through responsive communication, high-quality implementation, disciplined follow-up and constructive partnership behavior.