Human Resources Officer - DRC

Mothers2Mothers•Kinshasa, LA

4d•Onsite

About The Position

The Human Resources Officer (HRO) provides coaching and guidance on HR business matters, including employee relations, workforce planning, recruitment, HR policy and procedure interpretation, and employment law practices. The role operates in line with m2m policies, applicable labour laws, and internationally accepted HR best practices, and is based in Kinshasa, DRC. The HRO supports HR compliance and people management; manages recruitment, onboarding and offboarding; administers remuneration and benefits; supports talent development and performance management; coordinates staff wellness; and maintains HR systems, workflows and employee records. The role reports to the Senior Programme Manager and collaborates with the Senior Programme Manager and HR Global Support Hub. The position is full-time. Compensation includes a competitive salary and performance-based incentives, comprehensive benefits covering health, retirement and leave, and opportunities for growth, leadership and professional development.

Requirements

Three-year diploma in HR Management; a bachelor's degree is advantageous, preferably in Human Resources Management or a related field.
3–4 years of relevant experience as a Human Resources Generalist implementing the employee lifecycle, including recruitment, performance management, employee relations, talent management and development, employee engagement, salary and benefits administration, HR operations, and HR information systems.
Proficiency in MS Office.
Understanding of labour laws and disciplinary procedures.
Substantial business acumen and a clear understanding of the links between talent, HR initiatives and organisational strategy.
Excellent communication and interpersonal skills.
Influencing skills and ability to interface with all members of the business.
Excellent organisational and time-management abilities.
Well-developed presentation, facilitation and decision-making skills.
Ability to diagnose problems and identify and drive appropriate solutions.
Sound emotional intelligence for self and others.
Self-starter able to accomplish much with minimal supervision.
Positive outlook in high-pressure and complex situations.
Customer service orientation.
Dynamism and creativity.
Strong ethics and reliability.
Fluency in written and spoken English.
Valid driver's licence.
Passion for the m2m vision and ability to live out m2m values.

Nice To Haves

Preferably two years of experience in an NGO environment.
Fluency in French and local languages.

Responsibilities

Keep HR policies and guidelines up to date and aligned with relevant legislation and m2m best practices, and promote employee awareness of them.
Support and coach line managers to ensure compliance with employment practices.
Maintain and update employment contracts and employee files, manually and electronically, in compliance with m2m standards and applicable laws.
Manage disciplinary processes in a timely manner.
Work with line managers and employees to resolve employee relations issues and improve work relationships, productivity and retention.
Coordinate annual leave plans with line managers, monitor and manage staff leave, and keep the electronic leave management system accurate and up to date.
Communicate and support mechanisms that help employees adopt m2m culture and values.
Compile periodic HR status reports to guide decision-making and action.
Support implementation of HR GSH work plans and participate as the HR representative on the Global HR Team.
Implement and manage project recruitment processes in a timely and strategic manner.
Support and guide line managers in creating job descriptions and ensure jobs are evaluated under the m2m job evaluation framework.
Participate in Job Evaluation Committee meetings when required.
Implement and manage programme induction for new staff from orientation through the end of probation, in line with the m2m onboarding framework.
Coordinate with line managers to ensure timely employee exit processes comply with applicable labour laws and m2m policies.
Coach line managers on the m2m Remuneration Policy in partnership with the Remuneration Specialist.
Implement and manage programme benefits aligned with contractual terms and conditions once approved and signed off by the Senior Programme Manager and HR GSH.
Support implementation of the m2m learning and development framework in partnership with the HRBP and line managers.
Monitor and implement the performance management process in partnership with the HRBP and within the given timelines.
Prepare periodic performance management reports for management decision-making.
Provide technical support and facilitate performance consequence management.
Support implementation of change management processes within the project as required.
Develop and implement the project wellness plan with the HRBP, aligned with the organisational wellness framework.
Support and manage relationships with wellness service providers and stakeholders in partnership with the HRBP.
Implement initiatives to monitor staff wellbeing and liaise with stakeholders to address staff concerns.
Use HR Premier, ESS and Silver Soft to maintain data integrity in employee files and administrative documents.
Resolve HR system queries in collaboration with the HR Benefits and Systems Specialist and relevant head-office staff.
Implement accurate and compliant monthly employee information changes and updates for payroll in the relevant system, on time.
Train and support staff in using HR systems and ensure the systems remain operational.