CASE MANAGER, DRC

The GEO Group•Campbell, CA

About The Position

The Case Manager manages a caseload of participant cases by administering program policies and procedures as directed by the contracting agency and the Program Manager or Supervising Case Manager. The role applies and models evidence-based “What Works” principles in interactions with participants and staff, and reports on program operations to help ensure criminal justice system requirements are met. The Case Manager provides face-to-face services to DRC participants, conducts risk/need assessments, develops individual treatment plans and CMPs, and monitors progress throughout the program. The role includes participant orientations, schedule management, compliance monitoring, documentation, referrals, group and individual meetings, and development of discharge and aftercare plans. The Case Manager may also testify in court, screen participants at jail, install electronic monitoring equipment, and provide backup for Client Services Specialist duties as needed.

Requirements

Associate of Arts or Associate of Sciences degree from a WASC-accredited or equivalent granting institution and at least two years of experience working with the criminal justice population; alternatively, a high school diploma or equivalent and at least four years of experience in a similar position with the criminal justice population.
Basic knowledge of case management, referral services, and interventions in group and individual modalities.
Basic knowledge of the criminal justice system.
Good presentation, public speaking, and facilitation skills.
Good organizational skills and attention to detail.
Effective communication skills with internal and external contacts at all levels.
Ability to handle multiple priorities simultaneously.
Problem-solving ability.
Good interpersonal skills.
Basic computer skills.
Bilingual English/Spanish skills may be required.

Nice To Haves

CBT Facilitator certification is desirable.

Responsibilities

Manage a participant caseload using evidence-based “What Works” principles.
Conduct risk/need assessments and create individual treatment plans for assigned participants.
Meet regularly with participants and document their progress or regress in the Company database.
Conduct orientation meetings and explain program rules, regulations, and participant contract responsibilities.
Install electronic monitoring equipment on new participants when necessary.
Set participant schedules and approved activities based on sentencing information, and approve temporary schedule changes for approved activities.
Collect participant fees when required and notify the Program Manager of delinquent fees.
Monitor participant compliance with alcohol and/or drug counseling when required.
Report program violations to the appropriate agency or official using established reporting parameters.
Troubleshoot equipment issues and relay technical problems to the Program Manager for resolution.
Review daily summaries and forward reports to the appropriate agency when required.
Report program operations status and ensure documentation is prepared for court review.
Represent the company in contacts with elected officials and other public figures in the criminal justice system.
Facilitate evidence-based CBT and other life skills programs for participant groups each week, and document attendance, participation, and progress.
Conduct group and individual meetings using motivational interviewing techniques.
Work with participants to develop and implement rehabilitative plans.
Testify in court regarding participant compliance with court orders when required.
Screen participants at jail for program entry when required.
Provide face-to-face services to DRC participants.
Develop CMPs and monitor participant progress relative to their CMPs throughout all phases of the program.
Make referrals to outside agencies as necessary.
Maintain progress notes in participant files and keep the AOR apprised of participant progress.
Develop exit plans that include discharge and aftercare information.
Learn and develop proficiency in Client Services Specialist duties, including opening and closing the office, participant intakes and check-ins, breath analysis, and drug screens, to provide backup when necessary.
Perform other duties as assigned.