CASE MANAGER, DRC

The GEO Group•French Camp, CA

About The Position

The Case Manager manages a caseload of participants in a Day Reporting Center (DRC), administering program policies and procedures as directed by the contracting agency and the Program Manager or Supervising Case Manager. The role applies evidence-based “What Works” practices and reports on program operations to help ensure criminal justice system requirements are met. The Case Manager assesses participants, develops and monitors case management and rehabilitation plans, conducts individual and group meetings, facilitates CBT and life-skills programs, and documents participants’ progress. The position also supports compliance monitoring, referrals, court-related reporting, and participant discharge and aftercare planning. It may involve installing electronic monitoring equipment, screening participants at jail, testifying in court, and providing backup for Client Services Specialist duties.

Requirements

Associate of Arts or Associate of Sciences degree from a granting institution or equivalent, plus at least two years of experience working with the criminal justice population; alternatively, a high school diploma or equivalent plus at least four years of experience in a similar position with the criminal justice population.
Basic knowledge of case management, referral services, and interventions in group and individual modalities.
Basic knowledge of the criminal justice system.
Good presentation, public speaking, and facilitation skills.
Good organizational skills and attention to detail.
Effective communication skills with internal and external contacts at all levels.
Ability to handle multiple priorities simultaneously.
Problem-solving ability.
Good interpersonal skills.
Basic computer skills.

Nice To Haves

CBT Facilitator certification.
Bilingual English/Spanish.

Responsibilities

Manage a participant caseload using evidence-based “What Works” practices.
Conduct risk/need assessments and create individual treatment plans.
Meet regularly with participants and document their progress or regress in the Company database.
Conduct orientations, explain program rules and regulations, and review participant contracts.
Install electronic monitoring equipment on new participants when necessary.
Set participant schedules and approved activities based on sentencing information; approve temporary schedule changes for approved activities.
Collect participant fees when required and notify the Program Manager of delinquent fees.
Monitor compliance with required alcohol and/or drug counseling.
Report program violations through established reporting procedures.
Troubleshoot equipment problems and relay technical issues to the Program Manager.
Review daily summaries and forward reports to the appropriate agency when required.
Prepare and report program operations and documentation for court review.
Represent the company in contacts with elected officials and other public figures in the criminal justice system.
Facilitate weekly evidence-based CBT and life-skills programs for participant groups and document attendance, participation, and progress.
Conduct group and individual meetings using motivational interviewing techniques.
Work with participants to develop and implement rehabilitation plans.
Testify in court regarding participants’ compliance with court orders when required.
Screen participants at jail for program entry when required.
Provide face-to-face services to DRC participants.
Develop CMPs and monitor participant progress against them throughout all phases of the program.
Make appropriate referrals to outside agencies.
Maintain progress notes in participant files and keep the AOR apprised of participant progress.
Develop exit plans that include discharge and aftercare information.
Learn and perform Client Services Specialist duties as needed for backup, including opening and closing the office, participant intakes and check-ins, breath analysis, and drug screens.
Perform other duties as assigned.