Program Technician I
About The Position
The Program Technician supports program activities under the direct supervision of the Program Director/Supervisor. The role helps maintain a structured, recovery-oriented setting by monitoring patients, assisting patients and clinical and administrative staff, supporting facility operations, facilitating adherence to program rules, conducting drug testing, and maintaining accurate documentation. The position is seasonal and based at the Flossie Lewis Center in Long Beach, California, with a day shift and an hourly salary range of $20.00–$24.00. The Program Technician monitors patient activities and safety, assists with orientation and intake, treatment, and discharge processes, performs toxicology testing and takes or records vital signs as needed, and supports patients with approved passes and activities. The role also maintains facility cleanliness and safety, observes and reports changes in patient condition or behavior, responds to emergencies within scope of practice, and provides administrative support. The technician participates in treatment meetings, safety and quality-improvement activities, trainings, and other assigned duties while maintaining confidentiality, professional boundaries, and compliance with applicable policies, regulations, and accreditation standards.
Requirements
- High school diploma or equivalency; education may be substituted for up to one year of relevant work experience, training, or lived experience in accordance with BHS policies and procedures.
- Well-organized, with basic clerical and alphanumeric filing skills.
- Ability to operate required computer programs, including Microsoft Office Suite and electronic timekeeping and learning management systems, upon hire or demonstrate competency within 90 days of employment.
- Ability to perform the listed duties and meet assigned productivity standards.
- Ability to exercise professional judgment and decision-making, and seek supervision or consultation when needed.
- Ability to recognize and report symptoms associated with substance use and co-occurring disorders.
- Ability to recognize and respond appropriately to crises within scope of practice, including overdose, behavioral challenges, contraband protocol, and emergency codes.
- Ability to recognize personal biases and maintain cultural sensitivity with diverse populations.
- Ability to adhere to professional standards.
- Bilingual abilities may be required in certain BHS programs.
Nice To Haves
- Preferred background in human services.
- Strong communication skills.
Responsibilities
- Monitor patient activities and complete scheduled rounds and patient checks to support safety, program compliance, and treatment progress.
- Search patient belongings and living areas in accordance with program policy and protocol.
- Help patients adjust to program routines, including orienting new patients.
- Support intake, treatment, and discharge processes, including gathering signatures, filing documentation, and entering data as needed.
- Ensure facility and patient living quarters meet cleanliness and repair standards, including supporting completion of activities of daily living.
- Perform toxicology testing and take and record vital signs as needed; chart relevant information.
- Sign patients in and out for approved passes and other departures.
- Enforce program rules and regulations.
- Inventory and order supplies as needed with program management approval.
- Prepare written reports and shift documentation as assigned.
- Accompany patients to activities within the program or community, including off-premises appointments, as needed.
- Observe patient behavior and report concerns or changes to the treatment team or program management.
- Provide administrative, clerical, and other support to program staff as needed.
- Report facility or vehicle maintenance and repair needs to appropriate staff.
- Comply with regulatory and accreditation standards, including DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, and CARF requirements.
- Respond safely and within scope of practice to behavioral crises, medical emergencies, suicidal ideation, overdose, and acute intoxication, including administering anti-overdose medication as needed.
- Report and document changes in client condition or behavior, including unusual incidents.
- Identify, report, and assist with managing emergencies, and participate in safety programming.
- Maintain facility health and safety standards.
- Participate in treatment team meetings, case conferences, and program planning.
- Contribute to agency quality assurance and improvement initiatives.
- Maintain professional boundaries and standards; treat clients respectfully and comply with confidentiality requirements.
- Follow BHS policies, procedures, and applicable regulations, and represent BHS professionally.
- Answer phones courteously, direct calls appropriately, and take messages.
- Facilitate client external communication as approved by a supervisor.
- Attend meetings and trainings and participate in committees as assigned.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
