Program Technician I

Behavioral Health Services • Long Beach, CA

5d

About The Position

The Program Technician supports program activities under the direct supervision of the Program Director/Supervisor. The role helps maintain a structured, recovery-oriented setting by monitoring and assisting patients, supporting clinical and administrative staff, conducting drug testing, documenting relevant information, and helping maintain safe and orderly facility operations. This is a seasonal position.

Requirements

• High school diploma or equivalency; education may be substituted for up to one year of relevant work experience, training, or lived experience, in compliance with BHS policies and procedures.
• Well-organized, with basic clerical and alphanumeric filing skills.
• Ability to operate required computer programs, including Microsoft Office Suite, an electronic timekeeping system, and an electronic learning management system, upon hire or demonstrate competency within 90 days of employment.
• Ability to perform the listed duties and responsibilities.
• Ability to exercise professional judgment and decision-making, including recognizing when to seek supervision or consultation.
• Ability to recognize and report symptoms associated with substance use and co-occurring disorders, including mental and medical health concerns.
• Ability to identify and appropriately respond to crises within scope of practice, including overdose, behavioral challenges, contraband protocols, and emergency codes.
• Ability to meet assigned productivity standards.
• Ability to recognize personal biases and maintain cultural sensitivity with diverse populations.
• Ability to adhere to professional standards.

Nice To Haves

• Background in human services.
• Communication skills.
• Bilingual abilities may be required in certain BHS programs.

Responsibilities

• Monitor patient activities and complete scheduled rounds and checks to support safety, program compliance, and treatment progress.
• Search patient belongings and living areas in accordance with program policy and protocol.
• Help patients become accustomed to program routines, including orienting new patients.
• Support intake, treatment, and discharge processes, including obtaining client signatures, filing documents, and entering data as needed.
• Ensure facility and patient living quarters meet cleanliness and repair standards, including that patients complete activities of daily living.
• Conduct toxicology testing, take and record vital signs as needed, and chart relevant information.
• Sign patients in and out for approved passes and other departures.
• Enforce program rules and regulations to support smooth and orderly operations.
• Inventory and order supplies as needed, with program management approval.
• Prepare written reports and shift documentation as assigned.
• Accompany patients to program or community activities, including off-premises appointments, when needed.
• Observe patient behavior and report concerns or changes to the treatment team or program management.
• Provide administrative support to counseling, administrative, clerical, and other program staff as needed.
• Report facility and vehicle maintenance or repair needs to appropriate staff.
• Follow applicable regulatory and accreditation standards, including DMH, DHCS, SAPC, HIPAA, 42 CFR Part 2, and CARF requirements.
• Respond safely and within scope of practice to behavioral crises, medical emergencies, suicidal ideation, overdoses, including administering anti-overdose medications as needed, and acute intoxication.
• Report and document changes in client condition or behavior and unusual incidents; identify, report, and assist with managing emergencies.
• Participate in safety programming and maintain facility health and safety standards.
• Participate in treatment team meetings, case conferences, and program planning.
• Contribute to agency quality assurance and improvement initiatives.
• Maintain professional boundaries and standards, treat clients respectfully, and comply with confidentiality requirements.
• Follow BHS policies and procedures and applicable regulations, and represent BHS professionally.
• Answer phones courteously, direct calls appropriately, and take messages.
• Facilitate client external communication as approved by a supervisor.
• Attend meetings and trainings and participate in committees as assigned.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED