Program Analyst I
About The Position
The Program Analyst I position operates within Member Operations for the North Carolina Division of Health Benefits. The role oversees development, implementation, and maintenance of Medicaid policies, ensuring they are accurate, compliant, and aligned with state and federal requirements. It leads staff responsible for policy research, drafting, and updates across Medicaid programs, and supports operational decision-making by reviewing policy impacts. The position collaborates with internal and external stakeholders to address policy questions, resolve issues, and promote consistent and effective Medicaid program operations. The position also evaluates compliance considerations, guides staff policy analysis, communicates policy changes and impacts to leadership and program partners, and maintains policy records and documentation for transparency, audit readiness, and ongoing maintenance. It is eligible for a fully remote work option and is funded in part through federal funds.
Requirements
- Bachelor's degree from an appropriately accredited institution and three years of progressively responsible experience related to the area of assignment, or an equivalent combination of training and experience.
Nice To Haves
- Experience interpreting and evaluating complex legal and regulatory documents to present accurate policy options and recommendations to management.
- Medicaid program knowledge applied to policy development, program impact review, and compliance across Medicaid operations.
- Experience providing direction, coaching, and performance feedback to staff engaged in policy research, drafting, or program analysis.
- Experience working with NC FAST or comparable program systems to assess policy impacts and support operational decision-making.
- Strong organizational skills and experience managing detailed policy workflows, tracking requirements, reviewing policy changes, and maintaining accurate documentation.
Responsibilities
- Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements.
- Supervise a team responsible for researching, drafting, and updating Medicaid policies across program areas.
- Review policy impacts to support operational decisions and ensure consistent application of Medicaid program requirements.
- Collaborate with internal and external stakeholders to address policy questions, evaluate program needs, and support issue resolution.
- Evaluate compliance considerations to ensure Medicaid services are implemented effectively and consistently.
- Guide staff in completing policy research, drafting, and analysis to support timely policy development.
- Communicate policy updates, impacts, and considerations to leadership and program partners to support informed decision-making.
- Maintain documentation and policy records to support audit readiness, program transparency, and ongoing policy maintenance.
- Engage with stakeholders to gather feedback on policy effectiveness and identify opportunities for program improvement.
- Support consistency in Medicaid service delivery by ensuring policies remain current, accurate, and operationally feasible.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program benefits
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
