Program Analyst I
About The Position
The Program Analyst I works within Member Operations for the North Carolina Division of Health Benefits. The position oversees the development, implementation, and maintenance of North Carolina Medicaid policies to ensure they remain accurate, compliant, and aligned with state and federal requirements. It supervises staff who research, draft, and update policies across Medicaid program areas and supports operational decision-making by reviewing policy impacts and addressing issues affecting program consistency and effectiveness. The role collaborates with internal and external stakeholders on policy questions, program needs, and issue resolution. It also supports compliance, communicates policy updates and considerations to leadership and program partners, maintains documentation and policy records, and gathers stakeholder feedback to identify opportunities for improvement. The position is eligible for a fully remote work option and is funded in part through federal funds.
Requirements
- Bachelor's degree from an appropriately accredited institution and three years of progressively responsible experience related to the area of assignment, or an equivalent combination of training and experience.
Nice To Haves
- Experience interpreting and evaluating complex legal and regulatory documents to present accurate policy options and recommendations to management.
- Medicaid program knowledge applied to policy development, program impact review, and compliance across Medicaid operations.
- Experience providing direction, coaching, and performance feedback to staff engaged in policy research, drafting, or program analysis.
- Experience with NC FAST or comparable program systems to assess policy impacts and support operational decision-making.
- Strong organizational skills for managing policy workflows, reviewing changes, tracking requirements, and maintaining accurate documentation.
Responsibilities
- Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements.
- Supervise staff responsible for researching, drafting, and updating Medicaid policies across program areas.
- Review policy impacts to support operational decisions and ensure consistent application of Medicaid program requirements.
- Collaborate with internal and external stakeholders to address policy questions, evaluate program needs, and support issue resolution.
- Evaluate compliance considerations to ensure Medicaid services are implemented effectively and consistently.
- Guide staff in policy research, drafting, and analysis to support timely policy development.
- Communicate policy updates, impacts, and considerations to leadership and program partners.
- Maintain documentation and policy records to support audit readiness, program transparency, and ongoing policy maintenance.
- Gather stakeholder feedback on policy effectiveness and identify opportunities for program improvement.
- Ensure policies remain current, accurate, and operationally feasible to support consistent Medicaid service delivery.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program benefits
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
