Program Quality Assurance Technician I
About The Position
Denver Human Services is seeking a detail-oriented, analytical professional to ensure the integrity, accuracy, and compliance of public assistance programs by conducting comprehensive quality assurance reviews of eligibility determinations. The position reviews cases in Supplemental Nutrition Assistance Program (SNAP), Medical Assistance (MA), Adult Financial (AF), and Long Term Care (LTC) to assess compliance with federal and state regulations, accuracy of benefit issuance, proper documentation, and prevention of funding errors or fiscal risk. The role is an opportunity for an experienced eligibility professional to develop expertise in quality assurance, case review, program analysis, and training support. The technician learns and performs reviews, analyzes findings and program data, identifies improvement opportunities and training needs, and collaborates with staff and leadership to support consistent application of eligibility policies.
Requirements
- Graduation from high school or possession of a GED, HiSET, or TASC Certificate.
- Four years of experience working with public assistance programs, explaining policies, and ensuring program guidelines and policies are followed. A combination of appropriate education and experience may substitute for the minimum requirements.
- Strong eligibility determination experience.
- Excellent analytical and critical thinking skills.
- Strong attention to detail and ability to identify discrepancies and trends.
- Effective written and verbal communication skills.
- Ability to interpret policies and apply them consistently across a variety of case situations.
- No license or certification is required.
Nice To Haves
- Knowledge of Adult Financial Assistance programs.
- Knowledge of Medical Assistance programs.
- Knowledge of SNAP eligibility policies and procedures.
Responsibilities
- Learn and perform quality assurance reviews of eligibility cases.
- Evaluate case actions for accuracy, completeness, and policy compliance.
- Identify trends, patterns, and opportunities for improvement through case review findings.
- Analyze program data and provide recommendations to improve service delivery and program integrity.
- Assist in identifying training needs and support agency training and development initiatives.
- Collaborate with program staff, supervisors, and leadership to promote consistent application of eligibility policies.
- Develop knowledge and expertise needed to independently conduct quality assurance reviews.
Benefits
- Guaranteed lifelong monthly pension once vested after five years of service.
- 457B Retirement Plan.
- 140 hours of PTO earned within the first year.
- 13 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
- Competitive medical, dental, and vision plans effective within one month of start date.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
