Quality Assurance Technician I

ZOLL Medical•Chelmsford, MA

3d•Onsite

About The Position

The Quality Assurance Technician I supports ZOLL’s complaint handling, customer turnaround, and event reporting procedures, as well as quality improvement and corrective and preventive action programs. The role works under general supervision and reports to a Supervisor and/or Quality Assurance Manager. This is an onsite position in Chelmsford, Massachusetts; applicants should live within a reasonable commuting distance, and relocation is not offered. ZOLL does not provide immigration-related sponsorship for this role.

Requirements

Two-year degree or equivalent work experience.
At least 2 years of related experience.
Experience with soldering, ESD handling, and electro-mechanical assembly methods.
Experience using mechanical and electronic test equipment.
Knowledge of commonly used concepts, practices, and procedures related to electronic technology.
Basic computer skills in a Microsoft Windows environment.
Familiarity with Microsoft Office, including Excel and Word.
Knowledge of FDA QSR requirements.
Ability to communicate verbally and in writing and work effectively within a multi-disciplined organization.
Must reside within a reasonable commuting distance of Chelmsford, Massachusetts; relocation is not offered.
Must not require ZOLL immigration-related sponsorship now or in the future.

Nice To Haves

Knowledge of U.S. and international Medical Device Reporting regulations.

Responsibilities

Review complaint investigations for completeness and establish root cause at the system and/or component level.
Communicate with customers and suppliers.
Document investigations as appropriate.
Propose corrective action as needed.
Support complaint handling, customer turnaround, and event reporting procedures.
Support quality improvement and corrective and preventive action programs.