Program Support Technician Sr

Virginia Information Technologies Agency • North Chesterfield, Virginia, VA

7d • $47,613 - $70,487 • Onsite

About The Position

The Virginia State Police (VSP) is seeking to hire a Program Support Technician Senior in our Human Resources (HR) Division at our Administrative Headquarters in North Chesterfield, Virginia. The job duties for this position include but are not limited to: Reporting to the HR Projects and Training Coordinator, the Program Support Technician Senior provides advanced administrative and program support for the Agency’s online performance management system. Performing specialized clerical tasks, data entry, documentation tracking, and records management to ensure timely completion of performance management requirements. Assisting supervisors and employees with routine system questions, maintains accurate logs and records, monitors workflow status, and prepares standard reports to support HR operations. Ensuring work is completed using established procedures, policies, and guidelines, with responsibility for independently prioritizing assignments and resolving routine issues.

Requirements

• Knowledge of HR office practices, recordkeeping and administrative procedures.
• Knowledge of data entry processes and workflow tracking.
• Understanding of document management and data entry practices, including management of secure/confidential records.
• Knowledge of general rules and regulations relevant to the review, collection, and protection of public and private information.
• Skills in using Microsoft Office products including Excel for sorting, filtering, and lookups.
• Skills in organizing and prioritizing work to meet deadlines.
• Skills in customer service and communicating clearly in writing and verbally.
• Skills in operating and learning office software systems.
• Skills in document sharing via web-based communication tools such as SharePoint/Teams.
• Skills in technical troubleshooting (e.g. workflow errors, routing, and access issues).
• Ability to review documents for completeness and accuracy.
• Ability to follow established procedures and apply policy guidance to administrative tasks.
• Ability to troubleshoot routine issues and escalate more complex problems.
• Ability to work independently on recurring tasks while supporting team needs.
• Ability to collect, interpret, and summarize data from a variety of sources to identify discrepancies.
• Ability to recognize process inefficiencies and recommend improvements.
• Ability to maintain accuracy and confidentiality with sensitive personnel data and situations.
• Ability to effectively utilize technology, operate a computer, learn new systems and software and adapt to process change.
• Ability to build rapport across HR and operational units.
• Ability to work effectively through peak times of high-volume workloads.
• Ability to establish and maintain working relationships with internal and external stakeholders.
• Experience performing administrative, program, or technical support, including records management and data verification, in a professional environment.
• Experience using computer-based systems and Microsoft Office applications.
• Experience providing customer service in an office environment.
• Graduation from high school or equivalent.

Nice To Haves

• Knowledge of performance review and evaluation processes highly preferred.
• Experience supporting HR or other specialized administrative programs preferred.
• Experience using system reports or tracking tools to evaluate data accuracy, identify workflow issues, or support program-level decision-making is preferred.

Responsibilities

• Provides advanced administrative and program support for the Agency’s online performance management system.
• Performs specialized clerical tasks, data entry, documentation tracking, and records management to ensure timely completion of performance management requirements.
• Assists supervisors and employees with routine system questions.
• Maintains accurate logs and records.
• Monitors workflow status.
• Prepares standard reports to support HR operations.
• Ensures work is completed using established procedures, policies, and guidelines.
• Independently prioritizes assignments and resolves routine issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED