Program Support Technician
About The Position
The Department of Labor and Industry’s (DOLI) Northwest Region Office is seeking an Administrative and Office Specialist III / Program Support Technician with exceptional customer service and communication skills. This position is the administrative support for the agency’s Northwest Region Office and serves as the first point of contact for employers and the general public, listening to complainants and referring them to the appropriate source. The role provides critical support to DOLI professional staff in Virginia Occupational Safety and Health (VOSH), Wage Protection Division, Consultation Programs, and the Voluntary Protection Program (VPP). It also acts as a liaison with Headquarters Offices staff to gather information. Duties include assisting callers and visitors, managing the phone and voicemail system, preparing and distributing mail, preparing correspondence, maintaining confidential records and data, managing physical and digital files, and providing administrative support to employees and programs. This is an opportunity to contribute to DOLI’s mission of making Virginia a better place to live, work, and conduct business.
Requirements
- Considerable recent experience in a professional administrative office setting providing customer service and administrative support to include drafting routine correspondence, reporting generating, record keeping, and other related professional administrative office duties and program supports tasks.
- Exceptional front-facing customer service skills, including the ability to de-escalate stressful situations and handle visitor inquiries courteously.
- Demonstrated skill in the use of Microsoft Office Suite to include Word and Excel to complete office support transactions.
- Demonstrated experience entering, tracking, and retrieving data in automated systems or databases.
- Demonstrated ability to organize and prioritize work, meet multiple competing deadlines, and complete tasks in a timely manner while exhibiting acute attention to detail.
- Demonstrated ability to professionally communicate effectively (both written and verbal) with customers, employees, and other individuals to answer questions and disseminate or explain information in a courteous and professional manner.
- Experience working independently and as a team member with minimal supervision.
Nice To Haves
- Bilingual fluency speaking, reading, and writing in Spanish.
Responsibilities
- Serve as the first point of contact for employers and the general public.
- Listen to complainants and refer them to the appropriate source to address their concerns.
- Provide critical support to DOLI professional staff assigned to the office, supporting Virginia Occupational Safety and Health (VOSH), Wage Protection Division, Consultation Programs, and the Voluntary Protection Program (VPP).
- Serve as a liaison with Headquarters Offices staff to collect information for their needs.
- Assist callers and visitors over the phone and in person.
- Administer the main phone and voicemail system.
- Prepare, sort, and distribute agency mail.
- Prepare a variety of correspondence.
- Ensure confidential record keeping and data entry.
- Maintain physical and digital files for appropriate programs.
- Provide administrative support to employees and agency programs.
Benefits
- State-funded retirement contributions under the VRS Hybrid Plan
- Comprehensive health and life insurance benefits
- 15 paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
