Junior Program Support Specialist

Guidehouse•Dc, DC

9d•Onsite

About The Position

Guidehouse is seeking an Program Support Specialist to provide business and administrative support services in a dynamic federal environment. The successful candidate will support day-to-day office operations, customer service activities, program coordination, and administrative functions while ensuring high-quality service delivery to both internal and external stakeholders.

Requirements

Associate's degree (AA/AS) in Business Administration, Management, Communications, or a related field.
Two (2) years of relevant professional experience supporting business operations, administrative services, office management, customer service, or program support activities.
Strong written and verbal communication skills.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
Strong organizational, analytical, and problem-solving skills.
Ability to work independently and collaboratively with team members and stakeholders.
Ability to Obtain Public Trust

Nice To Haves

Experience supporting a federal government agency, preferably the Federal Aviation Administration (FAA).
Experience developing and maintaining business reports, dashboards, or operational metrics.
Experience supporting property accountability, asset management, or inventory tracking activities.
Experience coordinating customer support functions, service requests, or administrative operations.
Knowledge of records management and document control practices.
Experience supporting program management offices (PMOs) or operational support functions in a federal environment.

Responsibilities

Provide administrative and operational support for office, department, and program activities.
Support the planning, coordination, and implementation of business, information, and management initiatives.
Conduct research, analyze information, and prepare reports, summaries, and recommendations.
Serve as a liaison between client representatives and internal and external stakeholders.
Respond professionally to customer inquiries, service requests, and operational issues.
Manage customer expectations and support issue resolution in a timely manner.
Participate in quality improvement initiatives and assist with tracking and analyzing operational trends.
Develop reports, metrics, and documentation to support program management activities.
Coordinate referrals to technical, professional, or service personnel for repairs, support services, training, and follow-up actions.
Assist with property management and accountability activities, including supporting designated property custodians and accountable property managers.
Maintain administrative records, files, and program documentation.
Ensure administrative services are delivered within established schedules, budgets, and quality standards.
Independently execute recurring office procedures and administrative tasks.
Review correspondence, reports, and other outgoing materials for accuracy, consistency, and compliance with established procedures.
Draft and compose correspondence requiring business and technical understanding.
Support special projects and perform additional duties as assigned.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus