Junior Technical Support Specialist

Emerging Travel Group

12h•Remote

About The Position

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.

Requirements

1+ year of experience in technical or customer support
Strong logical and analytical thinking
Readiness to work with large volumes of technical data
Excellent written communication skills
Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
Genuine interest in the technical side of the product and in finding the root causes of errors
Open, friendly, and easy-going communication style
English level B1 (Intermediate) or higher

Nice To Haves

Basic SQL knowledge
Experience with Jira and CRM systems
Familiarity with tools like Postman, Grafana, or Kibana
Experience in travel tech or B2B products

Responsibilities

Helping colleagues across the company (account managers, commercial and operations teams) when something doesn't work as expected.
Investigating and fixing technical issues.
Digging into how things work.
Solving puzzles related to technical problems.
Working closely with the team lead in a small team of two.