Program Support Specialist

HealthCare Access Maryland•Baltimore, MD

83d

About The Position

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. The Program Support Specialist plays a key role in supporting the MATCH program and the Baltimore City Department of Social Services (BCDSS). This position coordinates medical and dental appointments for children in foster care, ensuring timely scheduling, documentation, and follow-up with healthcare providers. Key responsibilities include maintaining accurate case records in internal systems, managing communications, and serving as a liaison between healthcare providers, social services, and the clinical team. The role also includes general administrative support to help ensure smooth day-to-day operations of the MATCH program.

Requirements

High School Diploma or GED with significant human services experience
2 years of experience working in an administrative support capacity with a multidisciplinary team.
Reliable transportation required.
Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365) and Google Suite.
Organizational skills with the ability to meet a demanding workload
Detail oriented to complete requirements of files and contract compliance.
Sensitivity to cultural and socioeconomic characteristics of population served.
Excellent oral and written interpersonal and communication skills required
Problem solving skills
Proven ability to work efficiently and meet deadlines
Commitment to maintaining confidentiality and handling sensitive information appropriately

Nice To Haves

associate or bachelor’s degree preferred
Experience working within substance abuse recovery population preferred.
Familiarity with foster care, child welfare, or healthcare systems a plus

Responsibilities

Schedule medical, dental and other specific exams for children in out of home placement/foster care for the youth in the Baltimore City Department of Social Services (BCDSS)
Communicate with key stakeholders to facilitate healthcare coordination
Provides information that is culturally competent and responsive to the diverse socioeconomic needs of the client population
Perform clerical duties for the MATCH Management Staff
Verify completion of medical and dental appointments and collect relevant documentation from health care providers.
Support the MATCH clinical team by requesting supporting documentation, managing incoming calls and maintaining records in the Program’s database
Maintain and update MATCH and funder program databases
Access and update case related information using the HealthCare Access Maryland and BCDSS database
Timely and accurately submit timesheets.
Complete all required training by HCAM and funders.
Additional duties as assigned.