Program Support Specialist
About The Position
As a Program Support Specialist at PHC Homeless Support Services, you will provide administrative support for the various grant-funded programs within the Homeless Support Services department. Support includes assistance with basic need services, administrative support, data entry, and participation in continuous quality improvement project activities that help programs meet their goals and standards. Displays excellent customer service skills with patients and in coordination with PHC team members as well as external community agencies to provide positive service experiences.
Requirements
- High school diploma or equivalent.
- A minimum of 1 year of experience in healthcare or human services; or 2 years in customer service.
- Basic computer proficiency, including use of email, word processing, and spreadsheet applications.
- Excellent interpersonal, teamwork, and collaboration skills.
- Effective written and verbal communication skills and listening skills.
- Excellent customer service skills with a commitment to service excellence.
- Effective organization and prioritization skills.
- Detail orientation with a high degree of accuracy.
- Demonstrates professionalism, interacts with others calmly and empathically, and de-escalates difficult situations.
Nice To Haves
- Associate's degree or experience in human services or a related field.
- Working knowledge of local community resources.
- Proficiency using a Homeless Management Information System.
- Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages.
Responsibilities
- Welcomes clients and department visitors by greeting and helping them. Proactively identifies and assists clients needing assistance in the department and refers to appropriate resources for assistance. Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all client interactions.
- Completes accurate registration for clients receiving services.
- Answers phone calls, records and delivers messages per department protocol.
- Assists clients with shower, clothing, supplies, and other ancillary services.
- Advocates for clients including making telephone calls, procuring, and obtaining needed forms, researching community resources and other duties as needed.
- Provides external referrals for community agencies and other PHC services.
- Enters case notes and program data into Homeless Management Information Systems (HIMS) and directed by grant guidelines.
- Performs other duties as assigned.
Benefits
- Generous PTO accrual
- Eight paid holidays
- License/certification fee reimbursement
- Paid time off for continuing education
- Tuition reimbursement program
- 401k with company match
- Medical, dental, & vision coverage
- Life & disability insurance
- Flexible spending & health savings accounts
- Supplemental accident & critical illness insurance
- Discounted pet insurance
- PHC Pride rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
