Program Support Specialist- Monmouth County
About The Position
The Program Support Specialist (PSS) is a pivotal role in the Family Connects home visiting program. The PSS connects parents and caregivers of newborns to the program for enrollment, including families that have experienced infant loss. The PSS also enters data on the entire eligible birth population of the respective county and follows up with families after their nurse visit to assess program satisfaction and the success of nurse referrals. This role coordinates nurse assignments and client scheduling, supports recruitment and engagement of families for nurse home visits, and serves as a primary public contact for questions and rescheduling. The position includes post-visit follow-up, communication with hospital birth center staff, participation in team meetings and trainings, and local and statewide travel using a personal vehicle. The job description states that it is not intended to be a comprehensive listing of all activities, duties, and responsibilities.
Requirements
- Associate degree required; a bachelor's degree is preferred in education or a health-related field.
- Verbal and written fluency in English and Spanish.
- Excellent verbal and data entry skills, with strong attention to detail.
- Ability to work collaboratively in a team and independently to meet expected deadlines.
- Experience in a patient or client environment requiring sensitivity and cultural awareness, and/or providing services to underserved or high-need populations.
- Excellent interpersonal skills and ability to communicate and interact effectively with individuals from diverse groups and members of underserved communities.
- Computer proficiency with Microsoft programs, including Windows, Outlook, Office 2007, Access, Excel, PowerPoint, Publisher, and Word.
- Strong interpersonal and oral and written communication skills.
- Valid driver's license and proof of ongoing automobile insurance coverage.
- Ability to travel locally and statewide using a personal vehicle.
Nice To Haves
- Bachelor’s degree in education or a health-related field.
- Knowledge and experience relating to nonprofit work, maternal and child health, and education.
- Experience working in a healthcare delivery or social service organization and/or a community-interfacing role.
Responsibilities
- Coordinate scheduling of all nurse assignments and manage the schedule and client database.
- Assist with client recruiting as needed.
- Establish contact with families and engage, recruit, and schedule them for nurse home visits.
- Build relationships with hospital birth center management and staff, including attending meetings, providing educational in-services, and troubleshooting recruitment problems as needed.
- Schedule clients for nursing visits by phone or in-hospital visit, as appropriate.
- Conduct post-visit connection phone calls with families, track services contacted and received, and provide re-referrals when necessary.
- Confirm appointments via text messaging.
- Act as the primary public contact to answer questions and reschedule home visits as needed, following up with families in a timely manner.
- Attend regular staff meetings, Family Connects planning meetings, in-service trainings, and other required meetings as an active member of the team.
- Complete other duties and tasks as assigned by the Family Connects Nurse Manager and program leadership.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
