Program Support Specialist

C2 GPS—West Central Texas•Abilene, TX

19d•Onsite

About The Position

The Program Support Specialist supports C2 GPS’s mission by providing operational support to workforce center staff and technical support to workforce customers. The role helps ensure program compliance, documents customer participation and case activity, supports customer hearings, and identifies ways to improve workforce services in response to labor market needs. The position is primarily based in an office environment and may involve occasional driving and travel. Flexible hours may be required.

Requirements

High school diploma or GED.
Valid driver’s license and proof of insurance, with a safe driving record.
Knowledge of workforce development.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills, including documentation.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.

Nice To Haves

One year of relevant experience preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Review and examine compliance reports to ensure alignment with program requirements.
Monitor customer contacts and communications.
Coordinate required customer participation hours and file documentation in the customer’s original case file.
Participate in customer hearings and submit relevant documentation to appropriate parties.
Seek out new ways to improve workforce services to meet labor market needs.
Perform other related duties as assigned.