Program Support Specialist

Goodwill of Southern Nevada • Henderson, NV

3d • Onsite

About The Position

The Program Support Specialist is responsible for overseeing the day-to-day operations of the reception and common area spaces of their assigned location and for being the first contact for assisting the Mission Services participants and Goodwill customers and team members that enter Mission service areas.

Requirements

• Proficiency with Microsoft Office suite, including a strong emphasis on Word and Excel
• Handles numerous calls promptly; has exceptional phone skills that can place people on a continuous hold and answer their calls in turn as well as manage the line in the main lobby.
• Proven reliability and meeting attendance expectations
• Must possess strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.

Nice To Haves

• High School/GED completion preferred.
• Minimum of 2 years of experience as a receptionist or administrative assistant preferred.
• Bilingual (English and Spanish) a plus.

Responsibilities

• Answers and routes all incoming calls to the appropriate parties. Messages will not need to be taken unless it is an emergency, or the call is transferred back to the reception area.
• Gives information regarding services available through Mission Services.
• Schedules appointments for Mission Services staff as needed.
• Maintains sign-up sheets and other documentation of job seekers up for services.
• Assists job seekers in the resource center with emails, resumes and online applications when needed.
• Pre-screens participants and review paperwork necessary to receive supportive services.
• Copies I-9 information for Intake and Mission staff as needed.
• Keeps daily count of new and returning visitors.
• Ensures the reception area is attended during operation hours.
• Handles tracking of all visitors with the log and distributes all Board Members ID Badges when they arrive for special meetings or events if necessary.
• Closes out the office area at the end of the day – which includes turning off all machines/lights, forwarding the calls to night ring, securing all doors in the lobby and reception area.
• Assists in any other projects or tasks as determined by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED