Program Support Specialist

Easterseals•Springfield, VA

82d•Onsite

About The Position

As Program Support Specialist you will be responsible for overseeing all client documentation across Group Day and Group Supported Employment. You will ensure high-quality service delivery, regulatory compliance, and the development of person-centered individual service plans while fostering strong relationships with vendors, staff, and stakeholders.

Requirements

Bachelor’s degree or coursework in human services, psychology, behavior management, or related field preferred, or equivalent work experience.
Minimum of (3) three years working with individuals with disabilities in vocational, residential, or recreational programs.
Customer service experience required.
(3) Three years of experience working with Licensing, Medicaid, and CARF regulations preferred.
Valid driver’s license with fewer than six points required.
U.S. Citizenship preferred to meet federal clearance requirements for secure government facilities.
Willingness to work at various program locations as needed.
Strong understanding of Medicaid, CARF, and state licensure requirements.
Knowledge of individual assessment, service planning, and behavioral supports.
Familiarity with employment readiness programs, community engagement, and direct support training.
Ability to mentor and develop direct support staff, fostering professional growth and service excellence.
Strong verbal and written communication skills for staff coordination, vendor collaboration, and family engagement.
Analytical thinking to address compliance issues, program challenges, and staff concerns.
Ability to prioritize tasks, manage schedules, and meet deadlines across multiple service locations.
Capacity to work in varied program locations, adjusting to organizational and service needs.
Ability to interpret and enforce policies while maintaining service excellence.
Sensitivity to diverse backgrounds, fostering inclusive and respectful service environments.

Responsibilities

Oversee documentation training for program staff.
Provide coaching, mentoring, and support to direct support staff on best practices, service delivery, and professional conduct.
Ensure effective communication and collaboration between teams, managers, and service directors.
Assess and address individual concerns, ensuring the involvement of appropriate support staff.
Develop individualized rehabilitation goals for workforce acclimation and interpersonal skills development.
Conduct internal functional assessments and implement person-centered plans aligned with behavioral and therapeutic goals.
Lead Person-Centered Planning (PCP) and Interdisciplinary Team (IDT) meetings, maintaining updated audit schedules and compliance documentation.
Support community education and outreach efforts to increase program awareness and engagement.
Ensure adherence to Medicaid, Licensing, CARF, and other regulatory requirements.
Conduct file audits to maintain accurate service records and ensure compliance with Human Rights, HCBS Rights, Health & Safety, and state licensure regulations.
Prepare and maintain quarterly and annual reports, ensuring timely data collection and outcome tracking.
Monitor direct support professionals' (DSPs) compliance with documentation, procedural, and policy requirements.