Program Support Coordinator- Temporary

The Action Center•Lakewood, CO

18h•Hybrid

About The Position

This entry-level, temporary position involves dynamic, active physical work associated with delivering program services and interacting with a diverse population of community members, often in distress. The role requires engagement in assessment, outreach, de-escalation, and confident decision-making as needed. This position will provide flexible support across multiple programs, projects, events, and operational needs, including assisting with the move and transition to the Daylight Action Center Market. Responsibilities may include organizing, preparing, setting up, and supporting program operations before, during, and after the transition. Some weekend work is required to support outreach activities and community events. The regular schedule for this part-time position is 26 hours per week, working Monday, Tuesday, Thursday, and Friday from 9:00 a.m. to 4:00 p.m. This temporary position will conclude on May 31, 2027. Flexibility in days and hours is required based on program, outreach, event, and Daylight facility transition needs. Additionally, this position will provide support to volunteers. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.

Requirements

High School/GED required, Bachelor’s degree preferred with coursework in human services, social work, psychology, counseling, sociology, or related field experience.
Experience working in partnership with volunteers is a plus.
High level of situational awareness required; demonstrated ability to assess potential escalating situations and capacity to take appropriate and proactive measures to mitigate potentially disruptive situations.
Ability to deal calmly, patiently, and effectively in potentially tense situations.
Experience working in a fast-paced environment and shifting gears to accommodate change.
Ability to adapt to changing priorities, work across multiple program areas, and support organizational transitions and special projects.
Ability to perform physical tasks associated with moving, organizing, setting up, and preparing program spaces, supplies, equipment, and materials.
A high degree of emotional intelligence, compassion, flexibility, and a non-judgmental view of people experiencing a crisis.
Understanding of Trauma-Informed Care.
Competency in setting personal and professional boundaries.
Excellent organizational, crisis management, communication, and decision-making skills.
Ability to exercise initiative, relate well with others, and build collaborations; ability to take direction while participating in a team environment.
Must work independently and demonstrate flexibility in managing time.
Excellent computer skills, including Word, Excel, Google, and databases.

Responsibilities

Assess and assist individuals and families with immediate needs, and work with them to determine options for increased stabilization through connections to appropriate internal services, external referrals, and navigation to other services.
Provide services (such as, but not limited to, resource consultations and grocery shopping support) to community members.
Conduct intentional outreach activities to community members in program spaces such as the food/clothing market and waiting areas.
Provide flexible support across program areas and special projects based on organizational needs, including assisting with the planning, preparation, physical move, setup, and operational transition to the Daylight.
Assist with organizing supplies, equipment, materials, and program spaces during the transition to Daylight, and help ensure program areas are prepared to serve community members effectively.
Support staff and volunteers in learning and adapting to new workflows, procedures, and service models associated with the transition to Daylight.
Work in conjunction with other program services staff to ensure accurate data collection for all community members and services delivered.
Monitor building flow across all service areas, respond to immediate crises, and work directly with community members as warranted. Engage in assessment, de-escalation, and decision-making as needed.
Become proficient in and support volunteers in the use of computer-based management systems and databases as applicable.
Maintain regular and consistent communication with program services, volunteer management staff, and volunteers.
Support the training of first-floor volunteers as needed in their work with and in the delivery of programs. This may include assistance with self-select grocery, the clothing bank, and general support for building operations that serve community members.
Document Incident Reports; identify and address safety issues, responding in accordance with established procedures.
Maintain good working relationships with external community service providers.
Communicate effectively about program activities, progress, and difficulties, which may include providing support to other program services staff and volunteers during challenging and/or escalated situations.
Consistently demonstrate a positive, supportive approach toward community members and the community we serve.
Attend and participate in agency events and programs as needed.
Provide support across program areas and take on special projects or operational assignments as needed during the Daylight transition and other periods of organizational change.
Other duties as assigned.