Program Support Assistant

Veterans Health Administration • Jamaica Plain, MA

1d • Onsite

About The Position

The incumbent serves as a Program Support Assistant to the Director of the Primary Care Service Line and office manager for the Executive Office at the VA Boston Healthcare System (Jamaica Plain campus). The incumbent has full responsibility for planning, developing, and directing key administrative and program support functions that are essential to the daily administration and performance of the Primary Care Executive Office. The incumbent provides comprehensive administrative and program support to all members of the executive team and serves as a primary point of contact for Primary Care staff system-wide throughout VA Boston Healthcare System. Primary Care is a complex service line with nine primary care practices and five clinical programs across eight campuses and the incumbent must perform effectively in a broad variety of situations involving administrative coordination of both clinic and educational activities. Duties and responsibilities encompass a broad variety of program support and office operations including but not limited to administrative functions (scheduling and maintaining calendars, preparing and managing correspondence, and maintaining electronic and paper information systems) and program and operations support (timekeeping, coordination of daily clinical and administrative activities, ordering supplies for staff system-wide, and facilitation of leadership and other service meetings).

Requirements

• Must be a U.S. citizen.
• Subject to a background/suitability investigation.
• Selective Service Registration is required for males born after 12/31/1959.
• A complete application package (Resume, Transcripts, etc.) is required.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment effective May 7, 2025.
• Must serve a 1-year probationary period.
• One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
• Specialized experience includes: full responsibility for planning, developing, and directing key administrative and program support functions; providing comprehensive administrative and program support to all members of the executive team; serving as a primary point of contact for Primary Care staff system-wide; performing administrative coordination of both clinic and educational activities; scheduling and maintaining calendars; preparing and managing correspondence; maintaining electronic and paper information systems; timekeeping; coordinating daily clinical and administrative activities; ordering supplies for staff system-wide; and facilitating leadership and other service meetings.

Nice To Haves

• Current and permanent Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
• Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
• The incumbent may be required to travel to other VA campuses and Community Based Outpatient Clinics.
• To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job.

Responsibilities

• Planning, developing, and directing key administrative and program support functions.
• Providing comprehensive administrative and program support to all members of the executive team.
• Serving as a primary point of contact for Primary Care staff system-wide.
• Performing administrative coordination of both clinic and educational activities.
• Scheduling and maintaining calendars.
• Preparing and managing correspondence.
• Maintaining electronic and paper information systems.
• Timekeeping.
• Coordinating daily clinical and administrative activities.
• Ordering supplies for staff system-wide.
• Facilitating leadership and other service meetings.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
• After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed