Program Support Assistant

Veterans Health Administration • Los Angeles, CA

23h • Onsite

About The Position

This position is located in the Geriatrics and Extended Care (GEC) Department, reporting to the Associate Chief of Staff for GEC at the VA Greater Los Angeles Healthcare System (VAGLAHCS). The incumbent serves as the Administrative Support Assistant in the VACO Facility based care, Patient care Services and State Home Per Diem Programs. This program works with California state veteran home staff, national state home per diem program, and VA partners.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
• A pre-placement physical examination is not required.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• One year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.
• Experience performing administrative work that involves reviewing documentation, interpreting program rules or eligibility requirements, coordinating information with external partners, and maintaining accurate records in automated systems.
• This experience may come from federal, state, healthcare, social services, benefits administration, or similar structured program environments.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Manages critical administrative and clerical duties and coordinate administrative policies to assist customers with understanding and following State Home Per Diem Program processes, regulations, and understanding service policies.
• Establishes and continually reviews, updates, and develops administrative procedures that affect the orderly and efficient flow of work with the State Veterans Home, the Medical Center, and Veteran Patients and their family members to provide effective and efficient services.
• Searches external databases and requests eligibility information from VBA (VIS and VistA), Health Eligibility Center (HEC) and from Veterans in order to determine program eligibility.
• Interprets returned Veteran disability ratings for program status and participant member eligibility and creates file data containing pertinent information on the veteran, administrative eligibility, and the incumbent determines if there is sufficient evidence to approve administrative eligibility for a wide variety of covered medical conditions for State Home Per Diem Program.
• Manages their own day-to-day operations and is responsible for the input and maintenance of SHPD, SVH and SharePoint records.
• Has a complete understanding of the SHPD program coverage codes currently in use, their meaning and purpose, to ensure all program records are properly set to prevent improper payments.
• Determines when a new application submission needs to be initiated, will conducts daily review of veterans who are eligible to ensure whether Per diem payments are still to be paid.
• Prepares well-defined application notes when actions are affected, available resources are insufficient to answer the caller's inquiry, and/or additional research is required to resolve assignments.
• Ensures the effectiveness or usefulness of system processes through data tracking and scrutiny.
• Performs studies of State Veteran Home information and data to generate a variety of reports for the overall Geriatrics and Extended Care management of State Home Per Diem programs.
• Determines if there is sufficient evidence to verify program eligibility among the different program and can advise which programs would best fit the patients' needs based on experience and judgement, requesting additional information when necessary to further resolution for customers.
• Receives and initiates telephone communications and emails with STATE VETERANS HOME (SVH) POC and VA clinical provider.
• Provides technical and professional expertise in interpreting and applying administrative eligibility and enrollment laws, regulations and procedures related to matters involving the State Home Per Diem Program and the State Veteran Home's at large for the service.
• Makes formal determinations and issues formal decisions on applicant's eligibility for State Home Per Diem Program benefits and makes appropriate entries in application processing databases to record eligibility and clinical status.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed