Program Support Assistant

Veterans Health Administration • Pittsburgh, PA

15h • Onsite

About The Position

The incumbent serves as an assistant to the Associate Chief Nurse (ACN) or the Business Office, under the direct supervision of the ACN or Administrative Officer, Patient Care Services, Behavioral Health. The primary purpose of this position is to provide information and technical support to the Nursing Office or Business Office.

Requirements

• Must be a U.S. Citizen.
• Must complete all required steps in the process, including application, questionnaire, and an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Will be required to serve a 1-year probationary period or 2-year trial period.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05.
• One year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Compiling information, filling out forms, review of information for accuracy, tracking data, maintaining spreadsheets, using variety of database computer systems and office equipment.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Communicates and coordinates with service lines and staff from supporting services at VAPHS internally and externally to the agency to identify concerns, facilitate resolution, and ensure appropriate follow-up.
• Coordinates orientations, mandatory skills, annual competencies, staff trainings and TMS related-administrative requirements.
• Serves as Automated Data Processing Application Coordinator (ADPAC) for assigned Patient Care Services programs and staff.
• Initiates processes, tracks, and coordinates requests for VA access to VA information systems and applications; assists with new employee onboarding, access modifications, transfers, and terminations; maintains required access documentation; and coordinates with appropriate service lines to resolve routine access issues in accordance with VA policies and established procedures.
• Monitors pending access requests to ensure appropriate system access is established, modified, or discontinued timely and maintains applicable ADPAC records and documentation.
• Processes and coordinates purchasing, equipment turn-ins, work orders, procurement requests, and inventory related activities in accordance with applicable policies and procedures.
• Utilizes automated systems and software applications including Microsoft Office applications, SharePoint, Vista, VATAS/timekeeping systems, TMS, and other VA systems utilized within the service line.
• Assists staff with regard to selection of software applications, and conducts training on a variety of software packages and selection of appropriate forms and formats.
• Coordinates PIV, TMS, key control, and related access requirements; assists employees with obtaining or updating required credentials and works to resolve routine issues.
• Compiles, analyzes and tracks data and statistical information supporting program operations.
• Prepares, processes, and tracks program-specific administrative information, including action items, official records, performance measures, personnel actions, mandatory training, travel and training requests, and other assigned correspondence.
• Receives all incoming mail and independently determines the action needed, appropriate routing, and necessary coordination with other services.
• Reviews all outgoing correspondence for format, grammatical accuracy, conformance to policy, and takes appropriate action to see that proper coordination standards are followed.
• Administers timekeeping functions in support of the Nursing Service and other assigned personnel; processes and maintains time and attendance records and coordinates timekeeping matters with supervisors, employees, and appropriate payroll/timekeeping offices in accordance with established procedures.
• Coordinates records management activities, including maintenance of applicable records and participation in required record reviews or audits.
• Acting as PIV sponsor for PCS employees and contracted staff, timekeeping and participating in annual audit.
• Coordinates day-to-day administrative and program activities for Patient Care Services leadership and staff, including responding to inquiries, coordinating requests, maintaining program documentation, scheduling activities, and following up on assigned actions to ensure timely completion.
• Coordinates meeting and committee activities, including scheduling, preparing agendas and supporting materials, recording, transcribing and distributing meeting minutes, and tracking follow-up actions as assigned.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed