Program Support Assistant

Veterans Health Administration • Salt Lake City, UT

4d • Onsite

About The Position

The Program Support Assistant (PSA), also known as an enrollment and eligibility advisor in HAS, provides administrative support to the Section and supports management information components of health eligibility programs. The position’s cost-recovery work directly affects facility reimbursement. The PSA reviews reports, records, and statistical computations for accuracy and propriety, and reviews the Incomplete Encounter Management Module (IEMM) report to resolve administrative data discrepancies that could prevent encounter transmission.

The role applies rules and regulations concerning Veterans’ eligibility for VA healthcare benefits, including assisting families with a Veteran’s death, burial, and explanation of death benefits. The PSA enters demographic, insurance, and income information into the Vista system and collaborates with inpatient staffing personnel and other staff throughout MEDVA to transition patients identified as ineligible for VA patient care.

The PSA plans and prioritizes work under pressure, works rapidly and accurately, uses sound judgment, and analyzes situations to protect the welfare of Veterans and their families. The position requires effective working relationships with patients, relatives, and hospital staff, as well as knowledge of medical and administrative records systems and privacy and information-release requirements. The role is onsite, with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. The position description is PD13088A. Relocation and recruitment incentives and permanent change of station are not authorized; the Critical Skills Incentive is not approved.

Requirements

• U.S. citizenship.
• One year of specialized experience equivalent to at least GS-05 for qualification at GS-06.
• Knowledge of pertinent laws, federal regulations, policies, guidelines, VHA directives, and procedures.
• Experience in patient administration, inpatient and outpatient, including medical records and related medical administration, especially HAS programs.
• Working knowledge of computer spreadsheets and database applications for producing and maintaining documents.
• Ability to maintain cooperative and effective relationships with a wide variety of individuals.
• Thorough knowledge of VISTA, particularly registration, entering a means test, and updating demographics.
• Working knowledge of other computer systems needed to manage, control, secure, coordinate, and implement computer activities.
• Ability to work under pressure, plan workload, work rapidly and accurately, and exercise sound judgment.
• Complete all application and assessment steps; the position requires an online assessment.
• Selective Service registration for males born after 12/31/1959.
• Satisfactory completion of a background/security investigation and online onboarding requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Serve a one-year probationary period.
• No educational substitution is available at this grade level.

Responsibilities

• Serve as an expert benefit advisor to HAS Leadership and support management information components of health eligibility programs.
• Enter data and information as needed and review reports, records, and statistical computations for accuracy and propriety.
• Review the Incomplete Encounter Management Module (IEMM) report and resolve administrative data discrepancies that could prevent encounter transmission.
• Apply rules and regulations concerning Veterans’ eligibility for VA healthcare benefits, including assisting families with a Veteran’s death, burial, and death-benefit information.
• Enter demographic, insurance, and income information into the Vista system.
• Plan and prioritize workload, completing priority tasks without interrupting operations and maintaining speed, accuracy, dependability, and sound judgment.
• Analyze and evaluate situations to protect the welfare of Veterans and their families.
• Provide administrative support and collaborate with inpatient staffing personnel and other administrative and professional staff to transition patients identified as ineligible for VA patient care.
• Establish and maintain effective working relationships with patients, relatives, and hospital staff.
• Perform other duties as assigned.

Benefits

• Federal employee benefits package; specific benefits depend on position eligibility and should be confirmed with the hiring agency.
• Annual leave accrual may be credited for approved job-related non-federal experience or active-duty uniformed military service, subject to approval and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed