Program Support Assistant

OPARC•San Bernardino, CA

81d•$21 - $21•Onsite

About The Position

The Program Support Assistant provides support to an assigned Licensed Day Program. The role includes maintaining accurate documentation, entering billing data, managing cash, operating computers, handling front-office reception, providing administrative support, observing program areas for cleanliness and safety, and supervising and caring for participants. The assistant supports program compliance and administrative coordination by preparing for licensing and funding agency visits, inspections, and audits; maintaining program records; communicating with participants, families, care providers, visitors, and staff; and completing office, data-entry, mail, meeting, and supply-related tasks. Program-specific 40-hour training requirements apply within 12 months of hire at ADC-Monte Vista and Summit Services programs. The role also involves maintaining active programming and respectful interactions with participants, ensuring established supervision and safety protocols are followed, monitoring participant health and safety, reporting suspected abuse, and tracking and reconciling cash accounts where applicable. The position works in indoor and community-based environments and may support outings, job coaching, and volunteer activities. The assigned OPARC worksite is determined by program assignment. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a half-hour unpaid lunch; hours may vary based on program needs.

Requirements

Must be at least 18 years old.
High school diploma or equivalent and at least two years of office experience.
Pass a competency test covering grammar, punctuation, spelling, and data entry.
Basic proficiency with Microsoft Office, including Word, Excel, and Outlook, and ability to learn internal documentation systems.
Pass a Department of Justice background check and fingerprint clearance, complete a TB test and pre-employment physical, and provide proof of required immunizations as applicable.
Valid California driver’s license, proof of current vehicle insurance, a clean driving record, and three years of driving experience.
CPR, First Aid, and Crisis Intervention certification (such as CPI), or ability to obtain them upon hire.
Able to work in outdoor environments that may involve allergens, excessive heat or cold, excessive humidity, dampness or chilling, excessive noise, slippery or uneven surfaces, and indoor warehouse-type settings that may lack heating or air conditioning and have concrete flooring.
Able to work in both indoor and community-based environments.
Able to lift up to 25 pounds independently and up to 150 pounds with one other person.
Able to assist with physical transfers when necessary.
Able to push a wheelchair with a seated participant up to one mile.
Able to stand, walk, sit, push, bend, and pull; squatting and repetitive motion may be necessary.
Willing to support individuals during community outings, job coaching, and/or volunteer activities.
Maintain confidentiality and adhere to safety requirements.

Nice To Haves

Experience working with individuals with intellectual and developmental disabilities or in a similar caregiving, nursing, behavioral, or human services role.
Bilingual ability, such as Spanish or American Sign Language.

Responsibilities

Assist with preparation for licensing and funding agency site visits, inspections, and audits.
Maintain accurate, up-to-date program documentation, including binders, forms, manuals, and staff and participant attendance records.
Work with program managers and staff to meet program objectives.
Provide customer service to participants, families, care providers, visitors, and OPARC staff.
Answer incoming calls, route messages, and make calls to families, care providers, transportation sources, and others as directed.
Type, duplicate, process, and mail notices, records, reports, and correspondence.
Maintain participant, parent/care provider, and transportation lists, and update participant information in OPARC’s management system.
Process and distribute mail; transport mail and payroll to and from the Administrative Office.
Maintain office and maintenance supplies, submit monthly requisitions as needed, and distribute memos, updates, and training materials to staff.
Communicate staffing and ratio numbers during morning call-arounds, record substitute assignments, and obtain final ratios.
Take accurate minutes at team and program-related meetings and distribute them to staff.
Assist with data entry, filing, and office-record organization.
Maintain active programming and respectful interactions with participants.
Monitor program areas for cleanliness, safety, and organization, and report deficiencies to management.
Help uphold participant rights and health and safety standards in all service areas.
Maintain the required level of participant supervision, including at least visual supervision on site and in the community, and follow additional safety procedures for participants who need closer monitoring.
Follow behavioral intervention protocols and Restricted Health Care plans.
Monitor participant health and safety and report concerns immediately; report suspected abuse to the proper authorities as required by law and OPARC policy.
Track, reconcile, and audit participant cash accounts at ADC sites, community access, and petty cash.
Maintain confidentiality, attend assigned meetings, and comply with safety regulations.
Perform other duties and responsibilities assigned by the supervising Program Manager.
Complete specified 40-hour healthcare training within 12 months of hire at ADC-Monte Vista, where applicable.
Complete 40-hour Registered Behavior Technician training within 12 months of hire at Summit Services programs, where applicable.
Support individuals during community outings, job coaching, and/or volunteer activities.
Assist with physical transfers when necessary and push a wheelchair with a seated participant up to one mile.
Use chemicals according to manufacturer-labeled instructions and responsibly care for OPARC-issued property, tools, and equipment.