Program Support Assistant

Veterans Health Administration • Big Spring, TX

9d • Onsite

About The Position

The Program Support Assistant is located at the West Texas VA Health Care System in Big Spring, Texas. The role provides support to the Office of the Deputy, Associate Director, Patient Care Services (DADPCS), and, as directed, to Education Service, Extended Care, Ambulatory Care, and the DADPCS. The position provides administrative, personnel, financial, and clerical support, including correspondence and records management, purchasing and timekeeping functions, and coordination with staff, government agencies, and the public. The position may be authorized for ad-hoc telework; it is not a virtual position. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• One year of specialized experience equivalent to at least the next lower grade, GS-05, in the normal line of progression for the occupation.
• Knowledge of hospital organizational structures and reporting systems.
• Broad knowledge of rules, regulations, and procedures to perform varied assignments and resolve problems.
• Knowledge of regulations, laws, and policies associated with administering programs in health care facilities.
• Ability to understand and apply programs and purposes within the health care system.
• Knowledge of organizational office files and the purpose and content of documents in those files.
• Organizational skills for maintaining office files, suspense records, calendars, preparing reports, and general Nursing Service work.
• Tact, judgment, discretion, and interpersonal skills to work with personnel, disciplines, and management at all levels.
• U.S. citizenship.
• Completion of all required application and assessment steps, including the online assessment.
• Selective Service registration for males born after December 31, 1959.
• Successful completion of a background/security investigation and online onboarding requirements.
• Participation in the VA seasonal influenza vaccination program.
• Ability to serve a one-year probationary period.
• Meet all qualification requirements by October 30, 2026.

Responsibilities

• Assist with personnel management functions in recruitment and staffing, incentive awards, employee relations, and training.
• Maintain VA files and filing systems, including suspense files or retrieval systems used to follow up on correspondence and reports due to VISN 17, the VACO Controlled Correspondence Department, Veterans, and other government and community agencies.
• Use Microsoft Word, Excel, Outlook, and Visio, as well as CONCUR for travel requests and vouchers, VISTA for service requests and purchase orders, and VATAS for timekeeping.
• Prepare work orders.
• Serve as Fund Control Point Clerk, process 2237s, and serve as a General Government Purchase Card holder.
• Provide budgeting and financial management support for the service.
• Serve as Talent Management System Administrator, Personal Identification Verification Sponsor, Travel Champion, ADPAC, and Timekeeper.
• Process incoming and outgoing correspondence, reports, emails, memoranda, and other written communications.
• Edit and compose letters and reports; review correspondence for accuracy and completeness; prepare presentation outlines and standard or form letters; reply to inquiries; and coordinate information submissions.
• Research files and assemble background information about incoming material before referral.
• Record proceedings for committees relevant to the DADPCS.
• Review charts and track data for performance improvement and staffing methodology.
• Receive, schedule, and refer staff, agency members, and people outside the agency, including representatives of other government agencies and the general public.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefit eligibility depends on position type and should be confirmed with the hiring agency.
• VA may offer newly appointed federal employees credit for qualifying job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is required and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed