Program Support Assistant

Veterans Health Administration • Orlando, FL

12d • Onsite

About The Position

The Program Support Assistant (PSA), GS-6, provides administrative and operational support for Ambulatory Care Special Programs, including Employee Occupational Health (EOH) and the Special Exams Unit (SEU). The position is based at the Orlando VA Medical Center and supports staff and operations at OVAMC and the Lake Baldwin Outpatient Clinic as operational needs require. Under the direct supervision of the Employee Occupational Health Section Chief, the PSA coordinates daily administrative activities to support the delivery of employee and Veteran services. The role also supports the service’s OPPE and FPPE processes and performs assigned ADPAC responsibilities.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. This is not a compressed/flexible, telework, or virtual position. The role requires one year of specialized experience equivalent to GS-5; there is no educational substitution for the GS-6 level. Preferred experience is administrative support to a clinical service within the past two years, documented in the resume.

Requirements

• One year of specialized experience equivalent to at least GS-5 in the normal line of progression for the occupation.
• Specialized experience may include clerical, administrative, or technical support involving varied workloads, scheduling, and development of PowerPoint presentations.
• Specialized experience may include creating reports; receiving and processing regular and controlled correspondence; tracking and monitoring action items; serving as a records manager and custodial officer; evaluating appointments, promotions, resident evaluations, and termination requests; providing guidance on program policies and procedures; and performing timekeeper duties.
• Current Federal employees, and former Federal employees applying for reinstatement or under VEOA, must meet the GS-6 time-in-grade requirement of 52 weeks at GS-5 and submit eligibility documentation as specified.
• U.S. citizenship is required.
• Male applicants born after December 31, 1959, must be registered with Selective Service.
• Selected applicants are subject to a background/security investigation and must complete the required online onboarding process.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• The position requires completion of an online assessment as part of the application process.
• The employee must serve a one-year probationary period or two-year trial period, as applicable.

Nice To Haves

• Administrative support to a clinical service within the past two years, documented in the resume.

Responsibilities

• Coordinate daily administrative activities for Employee Occupational Health and the Special Exams Unit.
• Support the delivery of employee and Veteran services across OVAMC and the Lake Baldwin Outpatient Clinic as operational needs require.
• Support the service’s OPPE and FPPE processes and perform assigned ADPAC responsibilities.
• Perform administrative tasks, including preparing and retrieving data and reports.
• Manage sensitive information.
• Maintain timekeeping functions.
• Coordinate filing systems.
• Submit and track work orders.
• Support space and equipment requests.
• Procure and maintain service inventory.
• Coordinate interviews, compile rating materials, and prepare complete recruitment packets for HR review.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed