Program Support Assistant
About The Position
The Program Support Assistant works within the Care Management service of the VA Eastern Colorado Health Care System (ECHCS) and provides administrative support to the service and its supporting programs to promote coordination and smooth operations. The incumbent works independently within goals and objectives established by the Service Chief and manages service telephone calls, voicemails, and timekeeping. The position is located at the Community Resource Referral Center, 3836 York St., Denver, CO 80205. The work schedule is 6:30 a.m. to 3:00 p.m., Monday through Friday. Telework is not authorized, and the position is not virtual.
Requirements
- U.S. citizenship.
- One year of specialized experience equivalent to at least the GS-05 grade level, such as creating spreadsheets to track production reports; maintaining automated program data and tracking suspense items; updating local intake tools; entering required information in databases, logs, and rosters; and generating reports through basic analysis of program data.
- Current Federal employees and certain former Federal employees applying for a GS-06 position must meet the time-in-grade requirement of 52 weeks at GS-05, as applicable.
- Complete the required application, questionnaire, and online assessment.
- Complete a background/security investigation and required online onboarding.
- Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
- Serve a one-year probationary period or two-year trial period, as applicable.
Nice To Haves
- Previous Program Support Assistant or similar experience.
- Previous customer service experience.
- Experience with homeless Veterans.
Responsibilities
- Plan and establish office control systems for the location, arrangement, access to, and use of office files.
- Serve as a central resource, within established agency guidelines, for implementing and maintaining office control systems and for maintaining, transferring, and disposing of records.
- Collect, compile, and track statistical information in support of program operations.
- Document and reconcile purchase card use in accordance with VA Handbook 1730.1, Use and Management of Government Purchase Card.
- Manage data and coordination for the service’s program patients and their family members.
- Track and maintain individual time and leave for the service.
- Verify Veterans’ benefits eligibility.
- Manage service telephone calls and voicemails.
Benefits
- The posting states that federal employees receive a comprehensive benefits package, but does not specify particular benefits offered for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
