Program Support Assistant
About The Position
The Program Support Assistant (PSA) provides administrative support and technical assistance for the Peri-Operative Service line. The position analyzes problems and uses sound judgment to resolve them promptly, communicates with staff, Veterans, and visitors, and works closely with administrative personnel in the Perioperative Nursing Service. The PSA supports the Chief and/or Administrative Officer with service programs, records, staffing files, office resources, time and attendance, and computer troubleshooting. The position is not virtual. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The role requires one year of specialized experience equivalent to at least GS-05 in the normal career progression. No educational substitution is available at this grade level.
Requirements
- One year of specialized experience equivalent to at least the next lower grade, GS-05, in the normal line of progression for the occupation.
- Experience providing administrative and data support to medical staff and assisting with planning, coordinating, executing, and evaluating service programs.
- Experience with daily clerical requests, such as phone calls, faxing, scanning, meeting coordination, and work order entry.
- Experience using office automation tools, such as word processing, CPRS, VISTA, Excel, and Access, and communication tools such as MS Outlook and Microsoft Teams.
- Experience preparing, maintaining, and submitting employee time and attendance records.
- Must be a U.S. Citizen.
- Selective Service registration is required for males born after December 31, 1959.
- Must complete the application, questionnaire, and required online assessment.
- Must undergo a background/security investigation and complete online onboarding and employment identification requirements.
- Must participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel employee.
- Must serve a one-year probationary period.
- Must meet all requirements by the announcement closing date of October 30, 2026.
Responsibilities
- Independently plan, develop, maintain, and review service data collection methodologies, records, and techniques.
- Provide technical and complex administrative and data support to the Chief and/or Administrative Officer; assist with planning, coordinating, executing, and evaluating service programs to ensure timely, courteous, compassionate, and regulation-compliant services.
- Assist the Nursing, Perioperative Service Chief with maintaining training and competency records in accordance with facility policies and regulatory requirements.
- Establish and maintain personnel files required by Human Resources, including training, licensing, certification, competency, and performance evaluation records.
- Coordinate and manage service-line resources, including supplies and telephone and computer moves.
- Provide office supply and equipment support, obtain standard supplies and services, procure or justify office services, and answer questions about support and office-service policies and procedures.
- Serve as timekeeper for multiple department T&L units; prepare, maintain, and submit employee Time & Attendance reports on time.
- Assist staff with PC troubleshooting, submit work orders as appropriate, and provide backup to the ADPACS Program Application Specialist as needed.
Benefits
- Federal employee benefits are available to the employee and family; eligibility depends on position type. Newly appointed federal employees may request, subject to approval and not guaranteed, credit for job-related non-federal experience or active-duty uniformed military service to determine annual leave accrual rate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
