Program Support Assistant

Veterans Health Administration • Ann Arbor, MI

33d • Onsite

About The Position

Incumbent serves as the Program Assistant, providing the Office of Veteran Experience support at the local facility level. The position will assist and carry out work for various projects on the utilization, costs, tracking and outcomes of the Office of Veteran Experience.

Requirements

• Must be a U.S. Citizen to apply for this job
• Must complete all required steps in the process, including an online assessment measuring critical general competencies.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Must serve a 1-year probationary period.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04.
• One year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing a full range of standard and non-standard clerical assignments and resolving a variety of non-recurring problems, performing a variety of assignments involving different and unrelated steps, processes, or methods. Ability to identify and understand the issues involved in each assignment and determine what steps and procedures are necessary and the order of their performance. Extensive knowledge of an organization's rules, procedures, operations, or business practices to perform the more complex, interrelated, or one-of-a-kind clerical processing procedures.
• OR 4 years of education above high school (transcripts required)

Nice To Haves

• May be required to wear personal protective equipment if applicable.

Responsibilities

• Serves as a central point of contact to provide authoritative explanations of requirements, regulations, and procedures and to resolve operational problems.
• Responds to requests for information concerning Office of Veteran Experience and may personally prepare/give responses or information by utilizing various SharePoint sites.
• Systematically prepares material so that it is immediately available for the department's need.
• Compiles and analyzes a variety of data for reports (both scheduled and nonscheduled) and drafts and submits these reports on a monthly, quarterly, and annual basis.
• On many reports, both one time and repetitive, establishes a system and collects data from one or all sections and prepares reports assuring that information transmitted is accurate and that the goal of the report is achieved.
• Coordinates and provides reports to support for the many facets of quantitative and qualitative Veteran Experience data.
• Performs data collection activities. This includes (a) recruiting subjects, (b) preparing and disseminating research materials including consent forms, assessment instruments, and other data collection forms, (c) obtaining informed consent, (d) storing and managing collected data such as utilization, cost and outcomes, (e) conducting interviews by telephone and in-person and securely transmitting data to transcription services.
• Extracts Data Conducts data processing and analysis to include setting up and maintaining research/statistical analysis software, Microsoft Excel and Microsoft Access databases, programs database for data entry of research questionnaires, booklets, data, and creates codebook for these, including literature searches, graph and chart preparation, Investigational Review Board (IRB) application monitoring, report preparation, and communicates and coordinates meetings of the Office of Veteran Experience research team.
• Maintains accurate and timely reports, source documents, and regulatory files.
• Identifies and recruits volunteers for the Office of Veteran Experience.
• Secures permission to contact potential subjects.
• Collects and manages data using various computer applications and programs.
• Works with multiple clinical programs to facilitate implementation of the volunteers.
• Serves as liaison between Patient Advocate team, Employee Experience Officer, and CDCE Chief.
• Establishes and maintains project files.
• Helps the organization operate successfully in a new personalized, proactive, Veteran driven health care environment giving attention to both the experience of health care (e.g., healing relationships, communication, and environments) and the practice of health care (e.g., personalized health approach and components of health and wellbeing).
• Leads teams of subject matter experts, front line staff and leadership through defined project management process improvement and/or Lean Six Sigma processes which utilizes multiple tools from other disciplines.
• This change results in improved customer outcomes, satisfaction and engagement.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree