Program Support Assistant

Veterans Health Administration • San Antonio, TX

16d • Hybrid

About The Position

The Program Support Assistant supports the Organizational Experience Service (OES) Chief, Section Chiefs, and employees by performing substantive and coordinative tasks that help ensure efficient service management. The role provides administrative support across scheduling, timekeeping, correspondence, travel, records, supplies, and computer services. The position follows a Monday-through-Friday schedule from 8:00 a.m. to 4:30 p.m. It is eligible for ad hoc telework and is not a virtual position. Relocation and recruitment incentives and a Critical Skills Incentive are not authorized or approved, and Permanent Change of Station is not authorized.

The work is sedentary, with occasional walking, stair climbing, bending, stooping, and carrying light documents, folders, or manuals. Extensive telephone use makes hearing and distinct speech important, and the position requires manual dexterity for computer entry and concentration to meet deadlines. A one-year probationary period or two-year trial period applies, during which continued employment is evaluated in accordance with agency requirements.

Requirements

• U.S. citizenship.
• Meet the qualifications by the announcement closing date of 10/23/2026.
• One year of specialized experience equivalent to at least GS-04, including relevant knowledge of grammar, punctuation, spelling, agency correspondence and report guidelines, VA timekeeping policies and procedures, telephone protocol, and computer operation; and oral and written communication skills.
• Alternatively, four years of education above high school at an accredited business, secretarial, or technical school, junior college, college, or university. A transcript is required when qualifying through education.
• Alternatively, a qualifying combination of specialized experience and education beyond the first 60 semester hours; a transcript is required when using education.
• Complete the required application, questionnaire, and online assessment.
• Selective Service registration is required for males born after 12/31/1959.
• Complete a background/security investigation and online onboarding process, and provide acceptable identification for employment requirements.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Ability to perform sedentary work and, as needed, walking, stair climbing, bending, stooping, carrying light materials, telephone communication, computer data entry, and concentration to meet deadlines.

Responsibilities

• Maintain calendars for OES leadership and schedule meetings for committees.
• Schedule conference rooms and reserve media, equipment, keys, and other relevant resources.
• Monitor suspense dates for action items, including mail, to support timely completion of deadlines.
• Serve as the primary timekeeper for OES.
• Create transactions for OES fund control points.
• Compose or review outgoing correspondence, reports, and minutes for format, grammar, spelling, enclosures, coordination, and compliance with established policies.
• Arrange and track OES staff travel, including ground and air transportation and hotel reservations.
• File correspondence, reports, and minutes promptly, maintaining an orderly filing system and purging or creating files as appropriate.
• Serve as the alternate Automated Data Processing Applications Coordinator (ADPAC) for OES.
• Serve as alternate liaison between OES and OIT for computer software and hardware support.
• Assist the Chief and Section Chiefs with required reports and maintain, gather, and compile records concerning organizational and workflow charts, staffing levels, vacancies, and mission or function statements.
• Submit work-order, supply, and key requests as needed.
• Order and receive supplies for the service.
• Maintain required documents in employee 6-part folders.
• Work with the facility Records Manager to ensure proper implementation of the records management program within OES.

Benefits

• Federal employee benefits package; specific eligibility and benefits depend on position type and should be confirmed with the hiring agency.
• Potential credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is required and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED